What are the responsibilities and job description for the Helpdesk Administrator position at Greenfield Public Schools?
GREENFIELD Helpdesk Administrator Job Goal: Manage the IT Department
Helpdesk Responsibilities: Oversee IT Helpdesk activity Organize
incoming support requests/tickets Solve and close support requests
whenever possible Assign support tickets to other members of the IT
department Review IT Helpdesk progress and quality Devise and oversee IT
Helpdesk metrics (including time-to-ticket-close, ticket content,
problematic systems, etc.) Maintain positive and pleasant relationships
with users while coordinating timely support Salary: Per contract
starting at \$59,665. Hours: 8:00 am - 4:30 pm, with a 30-minute unpaid
lunch. Hours are flexible. Position Type:Full-time Job Categories:
Support Staff \> Computer Support Job Requirements At least 2 year(s) of
Relevant Experience Preferred. Bachelor Degree Preferred. Citizenship,
residency or work visa required Contact Information Ian Edwards,
Director of Technology 195 Federal Street Suite 100 Greenfield,
Massachusetts 01301 Phone: 413-772-1300 Fax: 413-774-7940 Email:
ianedw1@gpsk12.org
Helpdesk Responsibilities: Oversee IT Helpdesk activity Organize
incoming support requests/tickets Solve and close support requests
whenever possible Assign support tickets to other members of the IT
department Review IT Helpdesk progress and quality Devise and oversee IT
Helpdesk metrics (including time-to-ticket-close, ticket content,
problematic systems, etc.) Maintain positive and pleasant relationships
with users while coordinating timely support Salary: Per contract
starting at \$59,665. Hours: 8:00 am - 4:30 pm, with a 30-minute unpaid
lunch. Hours are flexible. Position Type:Full-time Job Categories:
Support Staff \> Computer Support Job Requirements At least 2 year(s) of
Relevant Experience Preferred. Bachelor Degree Preferred. Citizenship,
residency or work visa required Contact Information Ian Edwards,
Director of Technology 195 Federal Street Suite 100 Greenfield,
Massachusetts 01301 Phone: 413-772-1300 Fax: 413-774-7940 Email:
ianedw1@gpsk12.org
Salary : $59,665