What are the responsibilities and job description for the Helpdesk Administrator starting at $59,665. position at Greenfield Public Schools?
Job Goal: Manage the IT Department HelpdeskResponsibilities: - Oversee IT Helpdesk activity- Organize incoming support requests/tickets- Solve and close support requests whenever possible- Assign support tickets to other members of the IT department- Review IT Helpdesk progress and quality- Devise and oversee IT Helpdesk metrics (including time-to-ticket-close, ticket content, problematic systems, etc.)- Maintain positive and pleasant relationships with users while coordinating timely supportSalary: Per contract starting at $59,665.Hours: 8:00 am - 4:30 pm, with a 30-minute unpaid lunch. Hours are flexible.