Business System Analyst

Job Title: Business System Analyst
Department: Information Technology
Reporting to: Manager, Business System Analysis
Location: Any Greenfield Location

Greenfield is looking for a Business System Analyst to join our growing team.

Position Overview:
As a Business Systems Analyst, you will be a key strategic partner within Greenfield Global’s IT team, reporting to the IT Business Systems Analysis Manager. In this dynamic role, you will act as the vital link between Sales, Marketing, Customer Service, and IT, driving innovation and digital transformation across business processes.
Your mission: to enhance business performance and customer experience by translating organizational needs into smart, scalable technology solutions.
You will lead efforts to capture and analyze business requirements, optimize end-to-end processes, and ensure seamless integration of business platforms. Leveraging Dynamics 365, including Customer Insights Journeys, Sales, Customer Service, and Omnichannel, you will design and implement solutions that personalize experiences, streamline operations, and empower teams to deliver exceptional value. Your expertise in data migration and integration ensures robust connectivity and unified commercial systems.

Who Are We:
Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet.

Why Join Greenfield?

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.

Who You Are:

• Excellent analytical and critical thinking skills.
• Strong understanding of data analysis, process mapping and solution design.
• Ability to thrive in a fast-paced, dynamic work environment.
• Possesses Company values of honesty, integrity, respect, commitment and open to change while modelling the Company Core Principles in all activities.
• Ability to foster collaborative, cross department relationships to meet common objectives.
• The ideal candidate brings positive energy and enthusiasm to the team, making collaborative efforts enjoyable and inspiring colleagues to optimize business systems and processes while fostering growth and a dynamic work environment.
• Must be able to work on a team.

Your Experience Should Include:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• 5 years of hands-on experience in Microsoft Dynamics CRM / ERP Dynamics 365 F&O/SCM) including Customer Engagement implementation.
• Demonstrated experience with Dynamics 365 Customer Insights Journeys, Sales, Customer Service, Omnichannel, and data migration/integration.
• Deep understanding of customer engagement processes in D365, including sales cycles, lead and opportunity management, and customer journey mapping.
• Experience supporting go-to-market strategies, customer engagement initiatives or digital transformation projects.
• Familiarity with KPI’s and metrics used in sales and marketing experience.
• Familiarity with AI and machine learning concepts for commercial applications. Such as Dynamics 365 Sales Agent and Copilot features.
• Experience with Agile/Scrum methodologies, including managing work items, tracking progress, and collaborating effectively using Azure DevOps.

Bonus Point If You Have Any Of These:

• Microsoft Dynamics 365 Certifications: Relevant certifications such as Microsoft Dynamics 365 Customer Engagement Functional Consultant Associate, Power Platform Functional Consultant Associate
• Technical Skills: Experience with system integration, data modeling, integration patterns and API usage

Job Responsibilities:

• Strategic System Analysis: Analyze and optimize business processes, in Sales, Marketing, and Customer Service, to enhance customer engagement.
• Requirements Gathering & Solution Design: Partner with cross-functional teams, including business stakeholders, developers, and consultants, to capture business needs and translate them into scalable, customer-centric technology solutions, while ensuring alignment with overall business expectations.
• Customer Insights & Omnichannel Expertise: Design, implement, and optimize solutions leveraging Dynamics 365 Customer Insights Journeys, Sales, Customer Service, and Omnichannel capabilities.
• Customer Engagement Process Expertise: Design, implement, and continuously improve customer engagement processes within Dynamics 365, including sales cycles, lead and opportunity management, and customer journey mapping, to ensure solutions meet business requirements and drive measurable outcomes.
• Data Driven Insights: Leverage advanced analytics tools to uncover trends, generate actionable insights, and support data-informed decision-making that drives commercial performance.
• Technology Implementation & Integration: Support the deployment and integration of new commercial systems and enhancements, ensuring seamless connectivity across platforms and alignment with business goals.
• Documentation Create and maintain comprehensive (BRD) Business Requirements Documents for business systems to support transparency and traceability.
• Project Management: Lead and manage system initiatives from inception to completion, ensuring timely delivery of assigned milestones, alignment with stakeholder expectations, and measurable business impact.
• Training and Support: Empower business users and subject matter experts through training and support, ensuring adoption of new tools and maximizing return on technology investments.
• AI-Driven Insights & Analytics: Leverage built-in AI models within Dynamics 365 CE to support data-driven decision-making through lead and opportunity scoring, customer sentiment analysis, churn prediction, and sales forecasting.
• Innovation and Continuous Improvement: Stay ahead of industry trends by researching emerging technologies, attending relevant conferences, and continuously identifying opportunities to enhance system capabilities and customer value.
• Cross-Functional Collaboration: Work closely with IT, Sales, Marketing, Finance and Customer Service teams, to ensure commercial systems meet business needs and are effectively integrated. Collaborate with development teams to make sure that requirements support business objectives and all regulatory standards are clearly understood and properly implemented.
• Stakeholder Communication: Communicate clearly and concisely with stakeholders, keeping them informed about project statuses, milestones, and potential issues.
• Business Partnership & Value Realization: Ensure commercial applications are effectively utilized to support strategic objectives, enhance customer experience, and drive business growth. Collaborate with subject matter experts to align system capabilities with business needs and maximize the value of enterprise solutions.
• Must be willing to travel to meet business objectives, up to 15%.

Total Compensation & Care:

• Base salary dependent on experience and demonstrated performance
• Formal and informal training opportunities
• Comprehensive health and dental benefits
• Income protection: short- and long-term disability coverage, life insurance, paid personal sick time
• Vacation time exceeding industry standards
• Company funded retirement savings program with individual contribution opportunities
• Meaningful and challenging work
• Curated intentional culture focused on growth and development, engagement, and communication

About Us
We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.

Core Principles

• Innovation: We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.
• Collaboration: We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.
• Responsibility: Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.
• Agility: Our team is not only fast, we has the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions.
• Discipline: At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.

At Greenfield, people—not AI—make our hiring decisions. We use AI only for routine administrative support and never to screen candidates or determine outcomes. Every application is reviewed by our team, and if any step involves increased AI use, we’ll inform candidates in advance. We’re committed to responsible, transparent, and fair hiring practices.