What are the responsibilities and job description for the Field Product Support Specialist - Texas Panhandle - U.S. position at Greeneye Technology?
We solve REAL world problems.
If you are looking for a challenging, enjoyable and meaningful work environment, your place is with us.
Join our passionate, talented and multidisciplinary team of world-class experts in our mission to dramatically reduce chemical usage in agriculture while increasing productivity and profitability for farmers.
Passionate about our goal and feel like you have what it takes to join our team
Feel free to contact us directly at hr@greeneye.ag
Field Product Support Specialist
Location: Texas Panhandle
Travel: 50% (seasonal field travel)
Employment Type: Full-Time
Role Overview
The Field Product Support Specialist is a hands-on, customer-facing technical role responsible for supporting the deployment, operation, and success of Greeneye’s precision spraying systems in real-world agricultural environments.
The position combines field support with the creation of scalable documentation, training materials, and support processes.
Key Responsibilities
- Provide on-site and remote technical support for installation, commissioning, operation, and troubleshooting
- Diagnose and resolve hardware, software, and system-level issues in field conditions
- Create and maintain product manuals, installation guides, and troubleshooting documentation
- Use and help improve a support ticketing system to track and resolve issues
- Identify recurring issues and communicate insights to Product, Engineering, and Agronomy teams
- Create and deliver dealer training materials and technical training sessions
- Participate in product testing, pilots, and new feature rollouts
Required Qualifications
- 3 years in field support, technical support, field engineering, or product support roles
- Experience troubleshooting complex mechanical, electrical, and software systems
- Demonstrated experience creating technical documentation or training materials
- Strong customer-facing communication skills
- Willingness to travel extensively and work outdoors in agricultural environments
Preferred Qualifications
- Experience with self-propelled sprayers, precision agriculture, or ag-tech products
- Familiarity with support ticketing systems (e.g., Hubspot, Zendesk, Jira, Freshdesk)
- Experience training dealers, partners, or customers
- Strong writing skills and experience in creation of support and training materials
Skills & Attributes
- Strong problem-solving and diagnostic ability
- Ability to translate technical systems into clear, usable documentation
- Highly organized with strong attention to detail
- Customer-first mindset with strong ownership
- Comfortable in a fast-paced, evolving startup environment