What are the responsibilities and job description for the Field Product Support Specialist position at Greeneye Technology?
Field Product Support Specialist
Location: Texas Panhandle
Travel: 50% (seasonal field travel)
Employment Type: Full-Time
About Greeneye Technology
Greeneye Technology develops targeted spraying systems that reduce chemical use while improving productivity and profitability for farmers. By combining computer vision, artificial intelligence, agronomy, and advanced machinery, Greeneye enables intelligent, real-time decisions in the field and is scaling rapidly across North America.
Role Overview
The Field Product Support Specialist is a hands-on, customer-facing technical role responsible for supporting the deployment, operation, and success of Greeneye’s precision spraying systems in real-world agricultural environments.
The position combines field support with the creation of scalable documentation, training materials, and support processes.
Key Responsibilities
- Provide on-site and remote technical support for installation, commissioning, operation, and troubleshooting
- Diagnose and resolve hardware, software, and system-level issues in field conditions
- Create and maintain product manuals, installation guides, and troubleshooting documentation
- Use and help improve a support ticketing system to track and resolve issues
- Identify recurring issues and communicate insights to Product, Engineering, and Agronomy teams
- Create and deliver dealer training materials and technical training sessions
- Participate in product testing, pilots, and new feature rollouts
Required Qualifications
- 3 years in field support, technical support, field engineering, or product support roles
- Experience troubleshooting complex mechanical, electrical, and software systems
- Demonstrated experience creating technical documentation or training materials
- Strong customer-facing communication skills
- Willingness to travel extensively and work outdoors in agricultural environments
Preferred Qualifications
- Experience with self-propelled sprayers, precision agriculture, or ag-tech products
- Familiarity with support ticketing systems (e.g., Hubspot, Zendesk, Jira, Freshdesk)
- Experience training dealers, partners, or customers
- Strong writing skills and experience in creation of support and training materials
Skills & Attributes
- Strong problem-solving and diagnostic ability
- Ability to translate technical systems into clear, usable documentation
- Highly organized with strong attention to detail
- Customer-first mindset with strong ownership
- Comfortable in a fast-paced, evolving startup environment