What are the responsibilities and job description for the Service Advisor / Coordinator position at Greeneway RV Sales & Service?
About Greeneway RV
Greeneway RV is a family-owned dealership in Wisconsin Rapids, WI — in business since 1963 and recognized 12 times as a Top 50 RV Dealer in North America by RV Business Magazine. We operate an 18-bay indoor service facility and carry Grand Design, Flagstaff, Puma, and Cedar Creek — brands we chose because they reflect the quality our customers expect.
We're not a corporate chain. The owners work on-site every day. Decisions get made quickly. And we invest in the people who do the work.
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What We're Looking For
Greeneway RV is currently seeking a highly qualified Service Advisor to join our team in a full-time position. As a Service Advisor, you will play a critical role in our business by:
- Creating workorders, scheduling repairs and show thrus
- Communicating with technicians and customers.
- Accurately recording the service needs of the customer
- Scheduling the appropriate resources, and communicating with our technicians.
- Cross train in warranty and claims, help estimate insurance jobs, and assist other Service Advisors as necessary.
The ideal candidate for this position will have excellent oral and written communication skills, be able to work well with customers and fellow employees, and thrive in a fast-paced, multitasking environment. Experience in customer service with excellent telephone skills is highly desirable. Knowledge in Microsoft Office is recommended.
Prior RV experience, including ownership of a camper, is a plus. This is an excellent opportunity to work for a local family business, and the right candidate must be willing to work weekdays and rotating weekends as required.
We are willing to train the right individual for this position.
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Monthly Productivity Incentive
We reward efficiency. Every month, your productivity will be measured by number of correctly documented and closed repair orders, and ready for billing review. Bonus plan pays:
| 5% | Qualifying Customer Pay Service Sales
| 5% | Qualifying Warranty Service Sales
| 10% | Qualifying Internal Service Sales
Additional Shop Productivity Bonus
If every technician in the shop meets the 75% productivity threshold, an additional bonus will be paid out based on the shop average productivity percentage.
| 75% | $100 Bonus
| 80% | $125 Bonus
| 85% | $150 Bonus
| 90% | $175 Bonus
| 95% | $200 Bonus
| 100% | $250 Bonus
| 105% | $300 Bonus
| $110% | $350 Bonus
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Benefits
- Direct Primary Care membership — no copays, no deductibles, same-day or next-day appointments, 30 minute visits, and direct access to your care team by call, text, or video — even after hours
- 401(k) with profit sharing
- Dental and vision insurance
- Life insurance
- Employee discount
- Paid time off and paid holidays
- Stable, full-time employment at a dealership that's been here for 60 years
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Why Greeneway
We operate by five core values — and one of them, Win Together, is the reason the team bonus doubler exists. When everyone hits, everyone earns. That's not a slogan. It's how we pay.
- 12x Top 50 RV Dealer in North America
- 100% of our employees rated 5/5 proud to work here in an anonymous internal survey
- Owners on-site daily — no corporate red tape
- A shop that values quality over volume
- We promote from within and invest in training
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Life insurance
- Vision insurance
Shift:
- Day shift
- No nights
Work Days:
- Monday to Friday
- Rotating weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $18 - $22