Public Housing Occupancy Specialist

GENERAL DESCRIPTION

To manage all aspects of scattered-site housing developments, single family housing and senior/disabled housing per assigned Asset Management Project (AMP); administering the selection, management and termination of tenants in accordance with GMHA’s Admissions and Continued Occupancy Policy (ACOP), and procedures per Housing Urban Development (HUD) regulations.

ESSENTIAL RESPONSIBILITIES:

· Regular attendance at work

· Adherence to all GMHA Personnel Policies and drug-free workplace policy

· Ability to work with persons from diverse, multi-cultural backgrounds

· Ability to accomplish essential job duties

· Ability to drive and maintain an Ohio driver’s license

ESSENTIAL JOB DUTIES

1. ASSURE COMPLIANCE WITH PUBLIC HOUSING POLICIES AND PROCEDURES

A. Complete tenant move ins

· Verify Income and determining rent

· Show units when applicable

· Assuring all utilities are in Tenants name at move in

· Collecting all monies due at move in (Security Deposit and 1st month rent)

· Show move in video, explaining rules of occupancy and grievance procedure, and signing lease

B. Implement any changes in HUD regulations by updating the ACOP and informing tenants accordingly.

· Notifying tenants of updates through mail

· Informing Resident Advisory Board (RAB) members

C. Managing Accounts Receivable

· Collecting delinquent rent, retro rent and other changes

· Set up repayment agreement when necessary

D. Managing Continued Occupancy

· Completing interim changes within required timeframe

· Completing Annual Recertification based on the Recertification Schedule, giving tenants 30 to 45 day notice of rent change.

· Completing background checks of all adult household members annually.

· Updating utility allowances when approved by upper management.

· Ensuring tenants are in compliance with Community Service Requirement.

· Corrective actions with problem tenants

· Communicate with tenants clearly, firmly and compassionately.

E. Unit Inspections

· Complete drive by of all properties assigned within AMP as needed.

· Completed walk through inspection within 30 to 45 days of tenant move in.

· Complete Annual Housekeeping inspection

· Following guidelines per Housekeeping Policy in ACOP

F. End of Participation

· Initiating evictions and court actions accordingly

· Completing move outs per tenant notification

· Finalize Account Settlements within 30 days, turning over Account Settlement paperwork to Assistant Asset Manager.

2. PROMOTE TENANT RESPONSIBILITIES AND KNOWLEDGE OF PROGRAM

· Encourage tenant based life-skills sessions

· Encourage tenant participation in RAB

· Educate tenants on NSPIRE Regulations

· Act as a liaison with area social service agencies to meet tenant needs.

3. PROMOTE QUALITY PERFORMANCE

· Perform responsibilities at a level that enables GMHA to be rated as a High Performing Authority by HUD.

· Develop and maintain a positive working relationship with maintenance and tenants involved in the program.

· Keep abreast of applicable regulatory information and changes

· Assist in the development, initiation, implementation and evaluation of special projects and internal programmatic procedures

· Work cooperatively as a team member of the department to achieve department and agency goals in a professional manner.

· Perform other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

· High School diploma or equivalent experience/education/training is required and

· Two (2) years of experience in property management or related field and/ or

· An additional Two (2) years of experience in social services, human services, business management, or property management.

· Must be flexible and available to work a flexible schedule which may include weekends, depending on the needs of GMHA and upon the directive of the Supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Knowledge of agency policies, rules and procedures; public relations, local agencies, service providers, and public agencies.

· Ability to communicate effectively in oral and written form; maintain accurate records, establish and maintain cooperative working relationships with supervisor, associates, participants, and general public.

· Ability to respect privacy and confidentiality.

· Ability to work independently, under pressure and with interruptions.

· Ability to effectively organize and systemize routine work procedures and prepare concise and accurate reports and documentation.

· Ability to do define and solve problems involving several variables and determine specific actions by gathering information, establishing facts and drawing valid conclusions.

· Ability to be firm but fair in working with internal and external customers

· Ability to work with people of all races and various backgrounds and be sensitive to the needs of low income families.

· Ability to use GMHA's housing and word processing software and use other typical modern office equipment.

CORE COMPETENCIES

The following personal attributes are considered essential requisites for effective performance of the holder of this position.

· Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.

· Influencing Capabilities: Actions designed to assure the achievement of identified objectives in this area of functional responsibilities; accurate analysis of situations with appropriate related follow-up and supervisory approach responses; effective management of interpersonal behavior and/or conflict; demonstrated high level of adaptability required to effectively manage diverse, changing, and even competing task expectations.

· Supervisory/Administrative Skills: Basic set of supervisory skills involved in the efficient administration of this function including directing, implementing, motivating/communicating, and evaluation the services it provides for the organization.

· Planning Orientation: Demonstrated competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.

· Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.

· Communicates Effectively: Presents ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.

· Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or “do whatever it takes” to get the job done. Available and presentable for work on a consistent and timely basis.

· Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles. Utilizes planning tools and methods for prioritizing, organization and following through

LICENSURE, CERTIFICATE AND OTHER REQUIREMENTS:

· Ohio driver's license at the time of placement and be insurable by the Housing Authority's liability and fleet insurance carrier.

· Certified Public Housing Manager (PHM) within one year of employment in the position.

PHYSICAL DEMANDS AND WORKING CONDITIONS

While performing the duties of this job the employee is typically required to:

· Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

· Physical requirements include occasional lifting/carrying of up to 30 pounds

· Drive a vehicle to conduct work.

· Hear and speak to exchange information and make presentations

· Have dexterity of hands and fingers to operate a computer keyboard and basic office equipment.

· Sitting or standing for extended periods of time;

· Contact with dissatisfied, rude, or abusive individuals.

WORK ENVIRONMENT

The noise level in the office work environment is very low. Work is typically indoors, occasional travel is required.

ETHICS

As a public agency, GMHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.

Job Type: Full-time

Pay: $42,000.00 - $47,320.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Xenia, OH 45385 (Required)

Work Location: In person

Salary : $42,000 - $47,320