What are the responsibilities and job description for the Help Desk Level 1 Technician position at Greendale Schools?
The Greendale School District is accepting applications for a Level 1 - IT Support Specialist. This position provides technical assistance and media resource support that empowers students and staff to achieve learning objectives. This role ensures that both the digital tools and the physical library environment are organized, accessible, and optimized for literacy and research.
This is a full-time, calendar-year position. The summer hours for this position may be somewhat flexible around summer school needs.
This full-time position qualifies for a comprehensive benefit package including health insurance, dental insurance, long term disability insurance, life insurance and the Wisconsin Retirement System. This position offers paid sick leave, paid vacation and paid holidays. Work is a regular schedule on student school days, 7:00 am - 3:30pm. Hours on non-school days may be somewhat flexible.Primary Duties:
- Act as the primary point of contact at the help desk for technical assistance and troubleshooting technology issues for students and staff.
- Receive and respond to submitted tickets, resolving level I technical issues or escalating to the appropriate technician for response.
- Oversee the setup, distribution, and inventory maintenance for all student and staff loaner devices and library-specific technology.
- Assist in the operation of audio-visual equipment and basic productivity suites (e.g., Google Apps) to support classroom and library activities.
- Participate in district technical support meetings and provide input on software/hardware evaluations to the Director of Technology.
- Maintain an organized and inviting library through circulation tasks, shelving, book mending, and creating engaging resource displays.
- Directly assist students with research projects, database searching, and personalized book selection to foster a culture of literacy.
- Manage the library environment and student supervision independently in the absence of the Librarian to ensure continuity of programming.
- Maintain accurate records of student library accounts, including fines and fees, and coordinate communication with the school office.
- Perform other duties as assigned by supervisory staff.
The Greendale School District is an Equal Opportunity Employer. We are members of a global society, and the awareness and understanding of this diversity enriches us.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $22