What are the responsibilities and job description for the Phone Operator position at Green's Toyota of Lexington?
Green's Toyota is seeking a professional and efficient Part-Time Phone Operator to manage our high volume of inbound calls. This crucial role involves answering incoming calls for a busy car dealership, directing callers to the appropriate department or person, and providing basic information. The ideal candidate will have excellent communication skills, a professional phone manner, and the ability to multitask in a fast-paced. environment This role requires sitting for extended periods of time and maintaining a calm, professional demeanor during both high-call-volume peaks and calmer,. This role requires sitting for extended periods of time and maintaining a calm, professional demeanor during both high-call-volume peaks and calmer, slower times.
- Direct calls to the appropriate internal department, including sales, finance, service, and parts.
- Take accurate messages and relay them to staff members promptly.
- Provide basic information to callers with general inquiries.
- Update internal phone directories and contact lists as needed.
- Maintain a high degree of professionalism and a friendly demeanor on all calls.
- Assist with other administrative and clerical tasks as requested.
- High school diploma or equivalent.
- Previous experience in a phone-based or switchboard operator role is a plus, but not required.
- Excellent verbal communication and clear speaking skills.
- Strong attention to detail and organizational skills.
- Strong critical thinking skills to quickly assess caller needs and direct them appropriately.
- Ability to learn quickly and adapt to dealership-specific procedures and changes.
- Comfortable working in a small office setting and managing a high volume of calls.
- Does well working alone
- Maintains a professional, clean, and well-groomed appearance
- Able to sit for long periods of time.
- Reliable transportation, reliable and attendance a must
- Must be able to work some Holidays and Weekends. Hours are Monday - Friday 4pm to 8pm and alternating Saturdays 9:30am to 8pm.
- Must pass background check and drug screening
Hours
This is a part-time position with the following schedule:
Monday - Friday: 4:00 PM to 8:00 PM
Alternating Saturdays: 9:30 AM to 8:00 PM
Some Holidays - Memorial Day, Labor Day