What are the responsibilities and job description for the ADRC Specialist position at Green River Area Development District?
Aging and Social Services Department
ADRC Specialist
FLSA Classification: Non-Exempt Status: Part-Time
Do you believe every older adult, person with a disability, and caregiver deserves a trusted guide during life's most complex decisions? Are you passionate about leading others while ensuring compassionate, high-quality service reaches those who need it most?
Key Responsibilities
Client Services & Resource Navigation
- Respond to individuals seeking assistance through the Aging and Disability Resource Center phone line.
- Complete comprehensive intake, screening, referral, and follow-up services for older adults, individuals with disabilities, caregivers, families and professional providers.
- Assess individual needs and provide objective, person-centered information regarding available public benefits, community resources, long-term services, and private care options.
- Assist individuals in navigating complex service systems while empowering informed decision-making.
- Advocate on behalf of clients with community agencies and service providers when appropriate.
- Maintain comprehensive, accurate knowledge of available community resources and continually update referral information.
- Provide Medicare counseling appointments by phone and in person.
- Assist clients with:
o Medicare enrollment
o Medicare Savings Programs
o Low-Income Subsidy (Extra Help)
o Prescription assistance programs
o Appeals and benefits education
Program Compliance & Reporting
- Ensure timely and accurate documentation within all required state data systems.
- Verify that all client screenings are entered within required timeframes.
- Maintain program documentation that meets federal, state, and agency compliance standards.
- Protect confidential information in accordance with agency policy, HIPAA requirements, and applicable regulations.
- Promote public awareness of available long-term supports, Medicare counseling services, and community resources.
Continuous Improvement
- Monitor service quality and identify opportunities to improve customer experience.
- Participate in professional development and required DAIL training.
- Assist with special projects and other duties as assigned.
- Foster a culture of continuous learning, innovation, and excellence throughout the program.
Education & Experience
Required
- Bachelor's degree in Social Work, Gerontology, Psychology, Sociology, Human Services, Public Health, or a closely related field AND/OR equivalent professional experience working with older adults, individuals with disabilities, or community-based services.
- Compassionate, adaptive communication skills
- Technical proficiency
Preferred
- Experience mastering multiple program knowledge while meeting compliance and reporting requirements
Why Join GRADD?
At Green River Area Development District, you'll become part of a mission-driven organization committed to strengthening communities and improving lives throughout western Kentucky. We believe exceptional public service begins with exceptional people.
Salary : $16 - $18