What are the responsibilities and job description for the Patient Relations Coordinator position at Green Orthodontics?
Overview
Green Orthodontics is seeking an energetic, personable, and experienced Patient Relations Coordinator to become the welcoming face of our practice. If you have a fun personality, exceptional customer service skills, and enjoy building relationships with patients, we would love to meet you!
This is more than a typical receptionist position. As the first person our patients meet and the last person they see before leaving, you will play a vital role in creating a five-star patient experience and helping our practice maintain the exceptional reputation we've built in the community.
We are an upscale orthodontic office that values positivity, teamwork, professionalism, and excellence. We strive for perfection in everything we do, but we also believe work should be enjoyable. If you're someone who thrives in a fast-paced environment, enjoys helping others, and wants to be part of a supportive, high-performing team, this could be the perfect opportunity for you.
Schedule
- Full-Time
- Monday – Friday
- Office Hours: 7:45 AM – 5:00 PM
What You'll Do
- Serve as the welcoming first impression and friendly farewell for every patient
- Answer multiple telephone lines professionally and efficiently
- Schedule and coordinate patient appointments with confidence and accuracy
- Deliver exceptional customer service and personalized patient interactions
- Manage front desk operations and daily administrative tasks
- Process payments and maintain accurate patient records
- Handle incoming and outgoing mail and office correspondence
- Monitor inventory levels and place office supply orders
- Utilize strong computer and keyboarding skills to support office efficiency
- Assist with maintaining smooth patient flow throughout the day
- Collaborate closely with teammates to ensure an outstanding patient experience
What We're Looking For
The ideal candidate is naturally outgoing, warm, upbeat, and genuinely enjoys helping people. You should be highly organized, capable of multitasking, and committed to delivering exceptional service every day.
Required Qualifications
- High school diploma required
- Minimum of 3 years of administrative experience
- Strong customer service background
- Excellent verbal and written communication skills
- Proficiency in written and spoken English
- Keyboarding speed of at least 40 WPM (covered keyboard test required)
- Strong computer skills and attention to detail
- Ability to multitask and stay organized in a busy office environment
- Positive attitude and commitment to teamwork
Preferred Qualifications
- College education
- Previous dental, orthodontic, or medical office experience
- Experience with patient scheduling and front office operations
Additional Requirements
- Must pass pre-employment examination
- Drug screening required
- Background check required
- Willingness to learn dental and orthodontic terminology
- Commitment to professional growth and continuous learning
Recent graduates are encouraged to apply if they possess exceptional customer service skills, a strong work ethic, and a positive attitude.
Benefits & Perks
- Medical, dental, vision, and life insurance
- Paid time off and paid holidays
- Personal days
- Referral bonus program
- 401(k) benefits
- Company-funded professional development and employee development opportunities
- Performance-, experience-, and merit-based raises
- Competitive incentive programs
- A supportive workplace that values your ideas, contributions, and growth
A Career, Not Just a Job
This position offers the opportunity to build a long-term career in a thriving orthodontic practice. During your training, you will learn specialized dental and orthodontic terminology and procedures. Additional study and professional development outside of work hours may be required during the training period, with continued growth opportunities encouraged throughout your career.
We are looking for serious, career-oriented applicants who want to become an important part of our team and help create an exceptional patient experience every day.
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