What are the responsibilities and job description for the Patient Financial Specialist position at Green Mountain Surgery Center?
Description:
Patient Financial Specialist
Department: Revenue Cycle Management
Employment Type: Full-Time | Hybrid (In-Office / Remote)
Location: On-Site / Remote
Position Summary
Green Mountain Surgery Center is seeking a Patient Financial Specialist to join our growing healthcare team. This hybrid position oversees patient financial counseling, cost estimations, pre-procedure collections, and payment plan setups for our Ambulatory Surgery Center (ASC) and affiliated practice groups. The role also provides dedicated support for patient billing inquiries, general revenue cycle workflows, and cross-training coverage for front desk operations.
Key Responsibilities
- Prepare accurate pre-service financial estimates and verify insurance benefits for upcoming procedures.
- Conduct patient outreach to explain financial responsibility, establish payment plans, and collect pre-payments.
- Manage the central billing phone line and email inbox, serving as a primary point of contact for patient billing inquiries.
- Support general revenue cycle operations, patient account balance management, and overall billing workflows.
- Cross-train to provide flexible, short-term coverage for front desk and patient check-in functions as needed.
- Assist leadership with operational setup, provider applications, and revenue cycle workflows for expanding practice groups.
Qualifications
- 2 years of experience in patient financial counseling or medical billing (ASC or outpatient surgical environment preferred).
- Strong working knowledge of insurance verification, commercial/government payer rules, CPT/ICD-10 coding, and patient cost sharing.
- Excellent communication, customer service, and interpersonal skills.
- Proficiency with electronic health records (EHR), clearinghouse software and Microsoft Office.
- Ability to work effectively in a hybrid (remote/in-office) environment.