AUTO REPAIR SHOP MANAGER ✨ $90k-$125k/yr✨

Green Drop Garage | Portland, OR | Full-Time

Join a shop that does things differently.

Green Drop Garage is an eco-friendly, full-service auto repair company on a mission to make car care suck less. With shops across Portland and Vancouver and a strong membership model, we’re building a system-driven, people-first operation—and we’re looking for a Shop Manager to lead daily performance at our upcoming new location in Tigard.

Why You’ll Love Working Here

• Competitive pay: $90k–$125k
• Health, dental, vision, life insurance
• 401(k) with 4% match
• PTO 7 holidays your birthday off
• Employee discounts
• Tuition & professional development support
• A people-first culture focused on growth, clarity, and teamwork

What You’ll Do

You are the daily leader of the shop—responsible for technician performance, workflow, customer experience, and a clean, safe, efficient operation.

1. Lead & Support the Team

• Run morning huddles and set daily goals
• Coach, develop, and hold team members accountable
• Assist with hiring, performance conversations, and terminations
• Foster a positive, communication-rich environment

2. Manage Shop Flow & Productivity

• Monitor cycle time and technician workload
• Assign work and coordinate with Virtual Service Advisors
• Oversee DVIs, inspections, and repair accuracy
• Catch issues early (misdiagnoses, comebacks, bottlenecks)

3. Maintain a Safe & Organized Shop

• Keep the shop clean, compliant, and equipment-ready
• Partner with vendors for tools, equipment, and parts needs
• Ensure accurate parts ordering, returns, and inventory

4. Deliver a Great Customer Experience

• Warm, accurate check-ins and expectation-setting
• Assist with questions, concerns, and escalations
• Present estimates when needed and support Service Advisor communication
• Ensure smooth drop-off and pick-up experiences

5. Own the Shop’s Performance

• Track KPIs, sales, and technician productivity
• Drive the shop to meet or exceed revenue and profit goals
• Control expenses, manage labor hours, and support accounting

KPIs You’ll Be Measured On

• Technician productivity & efficiency
• Revenue & profitability
• Cycle time / throughput
• Comeback rate
• Shop readiness & safety score
• Employee retention & engagement
• Customer satisfaction / NPS
• Accuracy of intake and repair order flow

What You Bring

• 3 years as an Automotive Shop Manager or Service Manager
• Strong understanding of technician workflow & repair order structure
• High comfort with technology
• Experience in estimating, parts sourcing, and labor times
• Strong communication and decision-making
• A positive, team-first mindset
• Valid driver’s license

Physical requirements: Lift up to 50 lbs; frequent walking/standing; exposure to typical shop noise.

We’re Committed to a Diverse Team

We welcome applicants from all backgrounds, identities, and abilities. If you value accuracy, leadership, and building a great shop culture—you’ll fit right in.

Work Location: On-site at one of our 8 Portland/Vancouver shops

Learn more: www.greendropgarage.com

Apply now and help us build the future of auto care.

Job Type: Full-time

Pay: $90,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience:

• Management: 3 years (Required)

Work Location: In person

Salary : $90,000 - $125,000