Sales Support Specialist - Cannabis

About Green Dot Labs

Green Dot Labs is a premium cannabis brand founded in Boulder, Colorado in 2014 by husband-and-wife team Dave and Alana Malone. Built on proprietary genetics, small‑batch cultivation, and craft extraction across Flower, Live Resin, and Live Rosin, GDL has earned multiple #1 brand rankings from BDSA and Leafly and was named Flower Brand of the Year at the 2025 Emjays. With more than a decade of leadership in Colorado and an expansion into Arizona, GDL is known for its innovation, consistent quality, and deep consumer trust.

About the Role

The Sales Support Specialist serves as a key customer-facing representative of Green Dot Labs and supports the company’s distribution and sales operations. This role is responsible for delivering products to retail partners in a timely and compliant manner while maintaining exceptional customer service and strong brand representation.

The position supports multiple operational functions including distribution logistics, customer service, merchandising, and sales operations. Success in this role requires strong organization, time management, and communication skills while maintaining strict compliance with state and local regulations governing cannabis transportation and sales.

Responsibilities

Distribution & Logistics

• Deliver products to retail partners in a timely and compliant manner across assigned delivery routes, which may include locations up to two hours away.
• Plan daily delivery routes using route optimization software to ensure efficient travel and timely deliveries.
• Load and unload delivery vehicles while ensuring all inventory and required documentation are accurate and compliant.
• Conduct interdepartmental product transfers as needed.
• Maintain delivery vehicles including fueling, basic safety checks, and general cleanliness.

Customer Service & Relationship Management

• Serve as a professional representative of Green Dot Labs while interacting with retail customers and partners.
• Build and maintain positive relationships with retail staff and management.
• Provide excellent customer service and address customer questions or escalate inquiries to the appropriate internal resource.

Retail Merchandising & Brand Support

• Assist with merchandising after product delivery including placement of promotional materials and displays.
• Deploy and maintain sales floor assets including banners, signage, tier displays, strain icons, and other marketing materials.
• Ensure merchandising materials are current and communicate needs or updates to the appropriate internal teams.
• Represent Green Dot Labs at retail activations, events, and promotional opportunities when required.

Documentation & Reporting

• Accurately receive, count, and document customer payments including cash and checks.
• Ensure all required delivery documentation is completed and properly recorded.
• Track and report daily activities within CRM and other internal systems.

Operational Support

• Support Sales Operations functions and cross-departmental initiatives as needed.
• Assist other departments during peak operational periods when requested.
• Participate in all safety training and follow company safety policies.
• Perform additional duties as assigned.

Qualifications & Requirements

Required

• High school diploma or equivalent.
• Valid driver’s license with a clean motor vehicle record.
• Ability to obtain and maintain an active MED badge.
• Reliable transportation to and from the workplace.
• Strong organizational, communication, and time management skills.
• Ability to work collaboratively in a team-oriented environment.
• High level of integrity, reliability, and professionalism.

Preferred

• Experience in delivery operations, logistics, or route planning.
• Experience in customer service or retail environments.
• Familiarity with CRM systems or route planning software.
• Experience working in the cannabis industry.

Compliance Knowledge

Working knowledge of or ability to learn and comply with applicable state and local cannabis regulations including transportation, recordkeeping, packaging, and product safety requirements.

Work Environment & Physical Requirements

This position primarily operates outside of the production facility while performing deliveries, visiting customer locations, and attending off-site events. Some work may occur within production or warehouse environments when supporting internal operations.

• Ability to lift up to 50 pounds regularly.
• Ability to stand, walk, bend, push, pull, and reach for extended periods.
• Ability to sit and drive for extended periods while operating a delivery vehicle.
• Ability to safely load and unload product inventory.
• Standard 40-hour work week with time spent traveling between delivery locations.
• Must be at least 25 years of age due to company vehicle insurance requirements.

Green Dot Labs is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. GDL prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Green Dot Labs conforms to the spirit as well as to the letter of all applicable laws and regulations.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a current MED badge?

Work Location: In person

Salary : $22 - $25