Sales Operations Specialist

About the Green Dot Labs:

Green Dot Labs is a premier consumer cannabis brand, an industry pioneer, a leader in the Colorado adult-use market, and a soon-to-be leader in Arizona (entering in 2025).

Green Dot Labs was formally established in 2014, but its roots trace back to 2008 when husband and wife founders Dave and Alana Malone began their journey in the state's medical market. Since then, the Green Dot Labs team has tirelessly refined and honed its exceptional, ultra-premium cultivation model – marking its dedication to producing the purest reflections of cannabis’ abundant potential flavors, effects, and wellness benefits.

Green Dot Labs’ tireless work has paid off, earning the brand an obsessive following among the most discerning cannabis consumers. According to BDSA, in 2023 Green Dot Labs was Colorado’s #1 Selling Premium Brand, #1 Selling Brand Overall, #1 Selling Concentrates Brand, #1 Selling Ultra-Premium Flower Brand, #1 Selling Live Resin Brand, and the state’s #1 Selling Live Resin Vape Brand as well.

Green Dot Labs will begin offering its enormous, growing, world-class library of exclusive strains to cannabis lovers in Arizona in September 2025.

About the Role:

The Sales Operations Specialists are responsible for supporting the sales process by managing sales order processing from the point of order submission through order fulfillment and delivery. This includes reviewing orders for completeness and accuracy, communicating with the sales team, creating complete and accurate order pick sheets, creating complete and accurate METRC manifests and invoices. This team works closely with several other teams to coordinate the order process and supports best customer service practices when working with customers.

Essential Functions:

• Accurately build pending sales orders from information provided by sales team in Sales Force
• Understand order processes and requirements for each individual customer and cross- reference those with internal process and compliance as orders are processed
• Communicate changes/issues to the assigned Sales Reps and work with the sales team to implement solutions or changes to outgoing orders
• Track and associate METRC tags with outgoing orders
• Print accurate order pick sheets for order fulfillment to package the orders
• Email sales confirmations to the assigned sales rep prior to invoicing
• Log all created orders on to the delivery schedule for route planning
• Create METRC manifests and sales invoices for each shipment
• Generate Boulder Bounce Back Forms for all outgoing deliveries
• Schedule drivers and third-party couriers via route planning software
• Stage and organize outgoing packages for delivery
• Create complete and accurate manifests in Metrc and invoices
• Coordinate with the inventory team regarding any store returns, order discrepancies or needed reconciliation of inventory management systems
• Respond to inquiries from customers including lead time, delivery dates, product information
• Provide product solutions as needed
• Communicate important customer feedback internally to appropriate resources

Required Personal Characteristics:

• Strong written and verbal communication skills
• Ability to work in a collaborative environment
• Strong work ethic
• Organized with strong attention to detail
• Able to work in a fast-paced work environment and meet deadlines

Compliance:

• This role is responsible for knowing and maintaining compliance with State and City Marijuana-related regulations
• M/R 800 – Transport and Storage
• M/R 900 – Business Records
• M/R 1001 – Labeling, Packaging and Product Safety
• BRC 6-14
• BRC 6-16

Work Environment:

• Office Setting
• Moderate physical activity such as walking and lifting is required daily

Required Knowledge, Skills, and Abilities:

• Able to identify and create solutions for errors with processes and data tracking systems
• Possesses physical strength, and stamina required to stand, sit or walk for long periods of time (able to lift at least 30 pounds, able to stand for long periods of time, able to bend, push, pull and reach)
• Able to access a second-floor office in a building without elevator access
• Able to perform repetitive motions with hands and wrists
• Attention and accuracy with detailed information
• Ability to learn and apply knowledge to new technology, systems, and processes

Education, Experience, & Other Requirements:

• Highschool degree required, college graduate preferred
• 2 year experience in licensed cannabis facility desirable
• Proficient with Microsoft Office Suite including Excel
• 1 years of METRC experience required
• 1 year of experience in a customer facing role preferred
• Experience with Sales Force or other sales tracking systems a plus
• Must have and maintain current MED badge
• Must have a reliable form of transportation

Green Dot Labs is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. GDL prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Green Dot Labs conforms to the spirit as well as to the letter of all applicable laws and regulations.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Do you have a current MED badge?

Work Location: In person

Salary : $20 - $24