Green Bay ER & Hospital | Patient Services Representative (PT, Nights)

Green Bay ER & Hospital | Patient Services Representative (PT, Nights)The Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

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ROLE TYPE:* Part-time, Night-shift

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REQUIRED QUALIFICATIONS*

• High School Diploma or equivalent

• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic

• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

1. Front Desk Operations:

• Greet patients and guests with a cheerful demeanor

• Determine necessary services and direct patients accordingly

• Collect demographic information and ensure proper signatures for billing accuracy

• Maintain logs of patient information and manage phone inquiries professionally

• Manage office supplies and maintain a clean and welcoming environment

2. Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances

• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

3. Facility Cleanliness:

• Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms

4. Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values

5. Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities

6. Other Duties:

• Assist management with additional tasks or projects as assigned

NONESSENTIAL JOB FUNCTIONS

• Support patient care areas by ensuring appropriate supplies are stocked

• Assist with patient restraint procedures and documentation as needed

• Attend scheduled meetings as required

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JOB COMPETENCIES*

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development

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PHYSICAL REQUIREMENTS*

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
• Occasional: Climbing, Kneeling, Distinguishing colors
• Rarely: Exposure to electric shock and confined spaces

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WORK ENVIRONMENT*

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Salary : $46,302 - $71,074