Sr Account Manager

The Company

Hangzhou GreatStar Industrial Ltd. is one of the world’s largest manufacturers of hand tools, specializing in R&D and the production of high-quality tools for DIY, professional, and industrial markets. Our brand portfolio includes Arrow Tool Group, Goldblatt, Pony & Jorgensen, Shop-Vac, SK Tools, Everbrite, Duratech, Swisstech, WorkPro, and more.
GreatStar Industrial USA, LLC, based in Bentonville, AR is part of the GreatStar USA family and operates alongside our US operating companies as well as directly partnering with our parent company in Hangzhou to support our successful and growing categories at Walmart & Sam’s Club.

Location

Bentonville, AR 100% onsite office role

Role Summary

The Sr. Account Manager will be responsible for managing client accounts, building and maintaining strong relationships with clients, and ensuring client satisfaction. They will also be responsible for identifying new business opportunities and collaborating with internal teams to develop and implement effective strategies.

Role Responsibilities

• Handle day-to-day communication with retail merchants and their teams
• Respond promptly to any business requests they may have
• Develop commercially viable and compelling new products for your assigned categories
• Prepare materials for sales meetings including product samples, sales presentations, and item and costing information.
• Clearly communicate buyer’s expectations of products and execution of product delivery for modular and promotions purchases to clients in writing
• Deliver sales and profitability targets
• Build customer relationships at the buyer level and facilitate connectivity in other functional areas
• Execute consumer and shopper driven strategies for their customers
• Use data, information systems, and metrics around financial, brand, and shopper trends to maximize market share, sales, and profits
• Provide analytical and presentation support
• Develop and execute Customer & Category Strategic Development and annual operating plan
• Negotiate and manage EDLC Costing to create customer and company value by consistently measuring and enforcing trade terms and identifying opportunities for improvement
• Works with demand planning to develop accurate sales forecasts and achieve specified levels of forecast accuracy Works with Product Development and client teams to create winning, high value, great package products.

Qualifications

• 3-5 years direct Walmart sales experience (required)
• 3-5 years direct Private Brand PD experience (required)
• 3-5 years of Walmart sales analytics (required)
• Excellent communication and interpersonal skills
• Strong customer relationship management skills
• Ability to understand and analyze client needs
• Experience in account management or a similar role
• Knowledge of ecommerce and retail industry
• Ability to work well under pressure and meet deadlines
• Bachelor's degree in Business, Marketing, or a related field
• Direct sales experience with Walmart is required
• Strongly prefer candidates with experience in private label sales
• Experience with Walmart Luminate is considered a significant advantage

Why Work here

We invest in our people with a competitive compensation and benefits package designed to support your health, well-being, and financial future. This includes a competitive salary and annual bonus, medical, dental, and vision coverage, company-paid life and disability insurance, and a 401(k) with employer match. You’ll also enjoy generous paid time off, 11 paid holidays, FSA/HSA options, an Employee Assistance Program, and access to voluntary benefits for you and your family.

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