What are the responsibilities and job description for the Dental Patient Access Respresentative position at Greater Valley Health Center?
Are you passionate about helping others and making a meaningful impact in your community?
Greater Valley Health Center is seeking a Dental Patient Access Representative to join our mission-driven team. As a Federally Qualified Health Center (FQHC), we are committed to providing high-quality, compassionate healthcare to every patient, regardless of their ability to pay. Since 2007, Greater Valley Health Center has proudly served the Flathead Valley by offering comprehensive medical, dental, behavioral health, and support services to individuals and families throughout our community.
As a Dental Patient Access Representative, you will play a critical role in creating a positive patient experience. You will be the first point of contact for patients, helping them navigate their dental care journey by scheduling appointments, verifying information, coordinating patient needs, and ensuring accurate documentation. Your professionalism, attention to detail, and commitment to customer service will help ensure efficient clinic operations and exceptional patient care.
Key Responsibilities
- Greet and assist patients in person and over the phone with professionalism and compassion.
- Schedule, confirm, and manage dental appointments.
- Collect and verify patient demographic, insurance, and registration information.
- Accurately document patient interactions and maintain electronic health records.
- Process patient check-ins and check-outs while ensuring a positive patient experience.
- Support dental providers and clinical staff by coordinating patient flow and communication.
- Maintain confidentiality and comply with HIPAA and organizational policies.
- Assist patients with questions regarding services, programs, and resources available through Greater Valley Health Center.
What We Offer
- Monday–Friday schedule
- Competitive compensation
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life insurance
- Short-term disability coverage
- Immediate eligibility for 401(k) participation
- Paid time off and paid holidays
- A collaborative, supportive, and mission-focused work environment
- The opportunity to make a lasting difference in the health and well-being of your community
What We're Looking For
- Exceptional customer service and interpersonal skills
- Strong verbal and written communication abilities
- Proficiency with computers, electronic health records, and general office software
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize effectively in a fast-paced environment
- Professionalism, reliability, and a positive attitude
- Ability to maintain confidentiality and handle sensitive information with discretion
- A commitment to serving diverse populations with compassion, respect, and empathy
Preferred Qualifications
- Previous experience in healthcare, dental, medical office, or customer service settings
- Knowledge of dental scheduling, insurance verification, or patient registration processes
- Experience working with electronic health record systems
If you enjoy helping people, thrive in a team-oriented environment, and want to be part of an organization dedicated to improving access to healthcare, we encourage you to apply today.
Join Greater Valley Health Center and help us create healthier communities—one patient at a time.