Back Office Coordinator - Primary Care

Job Title: Patient Engagement Specialist

Location: Greater Good Health out-patient clinic, Ammon, ID

Clinic Hours: 7:30-4pm MT, M-F, 30 min lunch

Applicants must be comfortable working 7:30a-4p (MST)

Company Description

Greater Good Health is a fast-growing organization delivering care to older adults in access starved communities. Our innovative model is led by Nurse Practitioners and focused on outcomes, not volume-meaning we prioritize quality over quantity, spend more time with our patients, and are accountable for their health and well-being.

Whether through our own senior-focused primary care clinics or our suite of integrated clinical solutions for health plans and provider groups, we are making value-based care more accessible and more effective. We help reduce avoidable healthcare costs, improve clinical outcomes, and create a best-in-class patient experience.

If you're passionate about transforming healthcare and delivering meaningful care to those who need it most, Greater Good Health offers a purpose-driven, collaborative, and supportive environment where your work can make a lasting impact.

The Role

The GGH Patient Engagement Specialist (PES) plays a critical role as the point of contact to engage patients and connect them to care. The PES will often be the first voice GGH patients will hear. Successful PESs are excellent communicators, empathetic, and have a strong work ethic and desire to positively impact the quality of care delivered by GGH. They are welcoming and courteous, have superior active listening and critical thinking skills, and are comfortable with multitasking and problem-solving. Patient Engagement Specialists must also be able to relate to the geriatric population, build trust, and make them feel comfortable.

Typical duties of a Patient Engagement Specialist include

• Conducting phone outreach and scheduling patient visits. These visits ensure patients receive timely primary care and build care plans around existing health conditions
• Accepting inbound calls from patients to schedule, request refills, coordinate care, field clinical questions and more.
• Documenting patient needs in the EMR
• Handling protected health information (PHI); and adhering to the general standards set forth by HIPAA
• Partnering with GGH primary care teams to manage their day-to-day patient schedules, and support with care coordination for patients as needed.
• Connecting with the geriatric population to build trust, answer questions, and make them feel comfortable, calm, and supported
• Building a strong positive relationship with teammates and maintaining professional communication with our patients.
• Maintaining collaborative relationships with clinicians and the leadership team to help develop new programs to improve patient engagement
• Other duties as assigned
  
  

Requirements

• 1-2 years of post-high school education or a degree from a two-year college preferred
• 1-3 years of experience working in standard operating systems (Windows, MS Word, MS Excel, Internet, and other applicable systems.)
• Inbound call center or reception experience preferred
• Excellent verbal and written communication skills
• Outstanding phone skills with sensitivity towards protected health information (PHI).
• Must be organized, detail-oriented, and be able to multi-task
• Must be adaptable and a team player
• Professionalism in appearance, communication, and demeanor
• Must be able to work independently with limited supervision
• Solid problem-solving skills
  
  

Preferred

• Basic Excel skills to be able to navigate, data entry, filter, and sort data
• 1 years of experience with Medicare/Senior population
• 1 years of call center experience and managing phone queues
• Healthcare experience in a patient-facing role
• Medical terminology experience
• Phone sales experience
• Strong preference for bilingual (English/Spanish)
  
  

Physical Demands

• 8 hours a day, sitting at a desk in the primary care clinic in front of a computer and using a keyboard, not including lunch break
  
  

Perks and Benefits

• Competitive Compensation Package: We offer a competitive compensation package
• Comprehensive Medical, Dental, and Vision Benefits: Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available
• Paid Time Off and Parental Leave: Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones
• 401K Program with Company Match: Plan for your future with our 401K program, featuring a company match, to help you save for retirement
• Wellness Resources: Access to BetterHelp sessions and a monthly wellness benefit to support your physical, mental, and emotional well-being
• Comprehensive Life and AD&D Coverage: Enjoy peace of mind with 100% premiums covered by GGH for Basic Life and Accidental Death & Dismemberment (AD&D) insurance for full-time team members. Additionally, voluntary supplemental life insurance is offered at a discounted rate
• Employee discount savings program: Save on travel, entertainment, streaming services, online shopping and so much more!
• Voluntary Insurance plans: We offer voluntary short term disability, critical illness and accident plans for additional financial security during periods of illness or injury that prevent you from working for a set period of time
  
  

Don't check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ and people of color - are less likely to apply to jobs unless they meet every single qualification. GGH is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging - so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still consider applying. You may be just the right candidate for this role or another one of our openings!