Customer Service Representative - LIHEAP

 Job Responsibilities:                                     

• Prepare a list of clients applying for assistance. 
• Prepare and send application packages to clients. 
• File applications upon receipt. 
• Conduct interviews of clients applying for assistance and complete applications when needed. 
• Submit requests for emergencies to the manager for payment approval.
• Maintain a record every month of the number of applicants, the number of applications received, and the number of applications coded and non-coded. 
• Maintain a record of the number of emergency assistance entries in the system. 
• Determine eligibility for other utility assistance programs available at the time of application. 
• Provide information and referrals for other social services when needed. 
• Responsible for learning the application process for other programs within the division.

 Qualifications: 

• Minimum of a High school diploma or the equivalent
• Preferred: At least customer service experience
• Preferred: Bilingual 
• Ability to multitask with a keen eye on organization. 
• Must have exceptional interpersonal and communication skills with the ability to manage difficult clients.
• Must be fluent with technology, including phone systems, Microsoft applications, and database usage. 
• Ability to learn new systems quickly.
• Ability to assist a high volume of clients. 
• Persons with mental or physical disabilities are eligible, as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Schedule: This is a full-time position, Monday through Friday, 7-hour shift. Occasional evening and weekend work may be required as job duties demand.

Position offers full-time benefits, which include:

• Paid Time Off: Vacation, paid holidays, and sick time.
• Stipend towards the purchase of medical insurance, dental, and vision coverage
• Retirement plan participation - 403(b) with employer matching after a year of employment
• Participation in Flexible Spending Accounts - Medical, Dependent Care, and Commuter plan

AAP/EEO Statement

Greater Bergen Community Action, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.