Release of Information Specialist

Education:

• High School Diploma or GED

Licensures/Certifications:

• N/A

Experience:

• At least 1 year experience in Health Information Management

Skills:
* Knowledge of medical record related laws, policies, and standards
* Skilled in understanding and following written and oral communication and communicating effectively both oral and in writing
* General knowledge of office practices, procedures and equipment: of business, English, spelling, punctuation, grammar and basic arithmetic calculations
* Knowledge of medical terminology is preferred
* Skilled in using computers and personal productivity applications, such as word and excel processing spreadsheets, and database applications to produce documents
* Ability to data enter information timely and accurately
* Ability to plan and coordinate the work of others
* Able to multi-task, plan, prioritize and use time efficiently
* Skilled in data analysis and problem solving
* Able to prioritize position duties and responsibilities as well as attend to multiple demands and requests simultaneously, assess situations and act accordingly
* Ability to demonstrate accuracy of work and strong attention to detail while demonstrating flexibility as it relates to duties, changes in processes and the need to learn new practices
* Solid understanding of customer service, both internal and external

Principal Duties and Responsibilities:
* Analyzes requests for release of information ensuring legal compliance and appropriate authorization is obtained for medical record releases. Provides health information as requested through mail, e-mail, fax, telephone and walk-ins. May follow-up to hospital personnel to obtain missing information to fulfill requests. Tracks all information released for inclusion in the medical record and in the computerized tracking system.
* Maintains and utilizes a variety of computer software systems to collect, classify, store and analyze health information.
* Accurately documents and thoroughly processes medical records requested by subpoenas. Communicates with the courts in response to a subpoena to determine if a personal appearance is required. Coordinates and schedules delivery of records to appropriate courts. Signs off as the Custodian of Records for law firms, subpoenas and other medical record requests when a medical record custodian is required.
* May process and respond to requests for radiology images following the HIPAA guidelines and privacy regulations.
* Acts as the liaison between Medical Records and Risk Management/Legal. Secures and maintains medical records for Legal File. Identifies and processes unusual cases which could involve the hospital in legal action. Responds to on-site reviews and routine questions regarding patient medical record information. Answers inquiries regarding associated retrieval and copying services.
* Assists HIM Supervisor with projects as assigned. Provides a variety of administrative support: filing, answering phones, solves problems and performs other duties as assigned under the direction of the HIM Supervisor.
* Collects, compiles, processes, secures and makes available to authorized users' accurate health records in a manner consistent with medical, administrative, ethical, legal and regulatory requirements for timeliness and completion.
* Retrieves health information for authorized recipients by following HIPAA guidelines and patient privacy regulations. Generates and electronically files appropriate patient related information for the medical record consistent with company policy and regulatory requirements.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.