What are the responsibilities and job description for the Release of Information Specialist position at Meritus Health?
Help Protect Patient Privacy While Supporting Exceptional Care
At Meritus Health, every patient record tells an important story. As a Release of Information Specialist, you will play a critical role in protecting confidential health information while ensuring patients, providers, attorneys, and insurance partners receive the records they need accurately, securely, and in a timely manner.
This position is ideal for a detail-oriented professional who enjoys problem-solving, working with technology, and delivering outstanding customer service. You'll be part of a team that safeguards patient privacy, navigates complex regulations, and serves as a trusted resource for individuals requesting vital medical information.
What You'll Do
We're looking for someone who is:
Education
Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.
At Meritus Health, every patient record tells an important story. As a Release of Information Specialist, you will play a critical role in protecting confidential health information while ensuring patients, providers, attorneys, and insurance partners receive the records they need accurately, securely, and in a timely manner.
This position is ideal for a detail-oriented professional who enjoys problem-solving, working with technology, and delivering outstanding customer service. You'll be part of a team that safeguards patient privacy, navigates complex regulations, and serves as a trusted resource for individuals requesting vital medical information.
What You'll Do
- Process and manage requests for protected health information in compliance with hospital policies, HIPAA regulations, and federal and state requirements.
- Review requests to ensure proper authorization and determine appropriate release of information.
- Retrieve, compile, and securely distribute medical records using multiple electronic systems and technologies.
- Serve as a resource for patients, providers, attorneys, insurance companies, and internal departments regarding medical record requests.
- Protect patient confidentiality by ensuring information is released only to authorized individuals.
- Use independent judgment to make informed decisions regarding legal, regulatory, and privacy requirements.
- Manage multiple priorities in a fast-paced environment while maintaining accuracy and exceptional customer service.
- Collaborate with healthcare professionals and administrative teams to meet deadlines and customer needs.
We're looking for someone who is:
- Highly organized and detail-oriented.
- Passionate about protecting patient privacy and confidential information.
- Comfortable managing multiple tasks and deadlines simultaneously.
- A strong communicator with excellent customer service skills.
- Adaptable and focused in an environment with frequent interruptions and changing priorities.
- Tech-savvy and confident navigating multiple computer systems.
- A problem-solver who exercises sound judgment and decision-making.
Education
- High school diploma or GED required.
- Associate degree in Medical Office Technology, Medical Office Systems, Medical Secretarial Science, Health Information Technology, or a related field preferred.
- Minimum of two years of Release of Information experience within a healthcare setting required.
- Medical terminology knowledge preferred.
- Computer proficiency and keyboarding skills required.
- Strong attention to detail and organizational skills.
- Ability to accurately alphabetize, file, and sequence records and documentation.
- Proficiency using computer systems and working on a computer for extended periods.
- Ability to thrive in a fast-paced environment with competing priorities.
- Excellent verbal and written communication skills.
- Strong customer service and public relations skills.
- Professional phone etiquette.
- Sound judgment and the ability to handle sensitive information with discretion.
- Effective problem-solving and decision-making abilities.
Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.