CENTER MANAGER

Job Description

Title: Center Manager FLSA Category: Exempt

Reports To: Director of Patient Services, Chief Operating Officer

Date Issued: June 2019, Revised September 2021, September 2024

Job Summary

Responsible for overall supervision of health center operations. Provides and coordinates assistance to patients who request services at the facility. Ensure that the health center’s communication with other program staff and other people involved in the care of the patients are appropriate and timely. Maintain high visibility at assigned centers.

Essential Functions

• Manages and coordinates administrative and clinical services for one or more health centers.
• Coordination of schedules to provide adequate staffing for clinical hours, approving leave requests, keeping attendance record and notification to administrative office of changes to the master schedule.
• Establishes work procedures and standards to improve efficiency and effectiveness in center.
• Works closely with the providers and nurses to assist with patient care, facilitate clinic flow, and insure optimal benefit from each patient visit.
• Addresses patient and staff concerns and follows up, as appropriate.
• Oversees and coordinates training of new staff. Works closely with other training staff to be sure new staff have been properly instructed and demonstrates the required competencies.
• Coordinates the ordering of routine supplies for the center.
• Promotes a culture of excellence in the provision of leadership.
• Identifies system breakdowns and initiates appropriate actions and solutions.
• Evaluates and ensures coordination of efforts to meet compliance with regulatory requirements and accreditation programs (i.e. Joint Commission, Patient Centered Medical Home and other quality measures)
• Participates in performance improvement activities and prepares and maintains statistical records and reports.
• Provides administrative supervision to include staff scheduling, assignments, cross-coverage and cross-training of staff.
• Monitors employee performance and conducts performance evaluations at appropriate intervals.
• Develops and maintains a strong working relationship with other Manager’s and Executive Team members.
• Manages health center budget ensuring resources are managed to allocated budget.
  
  

Nonessential Functions

• Facilitates and participates in team and other meetings as directed.
• Performs other duties assigned by supervisor.
  
  

Core Values: Quality, Respect, Teamwork, Equity, Integrity, Professionalism, Passion, Love

Supervisory/Managerial Responsibility

• Clinical Medical Assistant
• Patient Services Representative
• Medical Interpreter/Scanner
• Dental Assistant*
• Van Driver*
  
  

Minimum Qualifications

• Bachelor’s degree in Business Administration, Health Administration or an equivalent field of study required.
• Three (3) years of specified work experience.
  
  

Substitutions

Any combination of education and experience. Incumbent may utilize either of the following options as a substitution to qualify:

• Associates degree in specified field of study and five (5) yeas of specified work experience.
• High school diploma, GED, or equivalent certificate of competency and eight (8) years of work experience such as described in the essential work tasks of the job specification.
  
  

Core Competencies Needed

Accountability – Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Interpersonal Skills – Work closely with other team members to effectively support their work so that solutions can be effectively implemented. Serves as a liaison for various staff and/or management and acts as the Point of Contact.

Problem Solving – Identifies and evaluates problems and possible causes to determine root causes and impact. Gathers and organizes all relevant information and comes up with appropriate solutions.

Results Oriented – The ability to focus on the desired results, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Strategic Thinker - The ability to analyze the organization's competitive position by considering market and industry trends, existing and potential (internal and external), and strengths and weaknesses as compared to competitors.

Work Environment

This job operates in an outpatient office environment. This role is frequently exposed to {fumes or airborne particles, moving mechanical parts and vibration}, and high stress situations or events.

Physical and Mental Demands

• Ability to remain in a stationary position up to 50% of the time.
• Ability to cope with stress.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information.
• Performs a variety of duties, often changing from one task to another.
• Performs with frequent interruption or distractions.
• Adjust priorities quickly as circumstances dictate.
• Ability to interact appropriately with colleagues for different purposes in different context.
• Expressing or exchanging information to convey detailed spoken instructions accurately, or quickly.
• Ability to judge distances and spatial relationships to see objects where and as they actually are.
• Cognitive ability to analyze, count, summarize and synthesize information from multiple sources.
  
  

Compliance

This position requires compliance with Greater Baden Medical Services ( Health Center’s) compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the Center Manager’s regular performance evaluation.

Language Skills

Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and/or stakeholders of the organization.

Travel

Must be able to drive between Greater Baden Medical Services, Inc. locations as required.