Delivery Manager

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We Are Looking to Add a Key Member to Our Product Delivery Team! The Delivery Manager is accountable for improving the capabilities of one or more Agile teams and driving the implementation of products and integrations using Agile best practices. The Delivery Manager supports teams focused on moderate-to-high risk, complexity or business value initiatives. The Delivery Manager participates in Agile Release Train events such as ART Syncs, dependency planning and management, and PI Planning. The Delivery Manager is a servant leader with high Agile acumen, coaching their teams and collaborating with their Product Owners and peers. The Delivery Manager is accountable for driving outcomes, running key Agile ceremonies, including daily stand-up meetings, backlog grooming, sprint planning, sprint reviews/demos and sprint retrospectives, and relentlessly protecting the team and removing obstacles to delivery. As a Delivery Manager, you will: Support up to two Scrum and Kanban teams. Shares best practices with peers. Has an understanding of the product(s) delivered by their assigned Agile teams, and the value the products bring to GreatAmerica, its customers, or its end-users. Understands the work that needs to be done and technical processes that must be followed for effective delivery of products on their assigned teams. Ensures that work delivered by the team adheres to the Definition of Done. Understands and is able to apply Lean/Agile principles and frameworks, especially Scrum, Kanban, and Scaled Agile Framework (SAFe). Makes work visible and ensure impediments are removed at the team level. Facilitates effective team ceremonies and celebrates team wins. Coaches team members on Agile values/principles, such as collaboration, prioritization, team accountability and transparency. Has an understanding of Agile metrics and how they apply to the team. Uses data to drive improvements. Is able to identify anti-patterns that impede organizational agility within the team. Is able to address those anti-patterns with key stakeholders with assistance from their peers or leaders. Ensures proper transparency and visibility into dependencies and risks. Coaches team to apply proper mitigation, and ensures they are appropriately managed. Participates in PI Planning events and facilitates team activities during breakouts. Identifies and resolves blockers affecting team delivery, escalating when necessary. Assesses and progresses Agile maturity at the team level. Actively seeks coaching from more experienced SMs and coaches. Participates in Center of Excellence discussions. Shares learned best practices among Delivery Managers and with their Product Owner and team. Solid Jira knowledge - able to manage Scrum and Kanban boards, query for needed data, interpret reports, and use data to help drive the team to execute on its objectives. Demonstrates situational and self-awareness to know whether/when/how to respond to various environmental issues that will affect the team's ability to operate in a Lean-Agile manner. Capable of and willing to have difficult conversations. Willing to give and accept feedback. Connects and drives collaboration between teams on the ART. Work daily with Product Team to ensure execution of the team's PI plan is progressing. Collaborates with peers to manage dependencies. Holds teams accountable to maintaining focus on quality and continuous delivery of business value while generating artifacts necessary to maintain cadence of multiple teams on the train. Seeks coaching and mentoring when needed. Exercises considerable independent judgement and decision making on somewhat complex to moderately complex issues. Communicates well and maintains a sense of urgency when decisions, support, or escalation is needed. To be successful in the role you will need: Education Bachelor's degree in Business, Information Technology or a related field Certifications Required: Successful certification as SAFe Scrum Master (SSM) within 6 months of hire Preferred: Certified Scrum Professional (CSM) or Scrum Master I (PSM-I) certifications Experience 5 Years experience in Information Technology with at least 1 year of working on large technology projects 3 Years of experience working on Agile teams, with at least 1 year of experience as a Delivery Manager, Scrum Master, Product Owner, or Agile Coach Skills and Abilities Strong presentation, influencing, and relationship management skills Demonstrated ability to create and report on status and metrics for multiple teams. Demonstrated record of successfully using metrics to achieve desired outcomes. Proficient in coaching teams on key techniques, specifically: Agile estimating Story decomposition Story Mapping Preferred Qualifications Lean or Six Sigma certifications Experience with collaboration tools like Miro Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes: Financial Benefits Competitive Compensation Monthly Bonuses for Eligible Employees 401(k) and Company Match Annual Profit Sharing Paid Time Off Health, Wellbeing, and Family Planning Benefits Paid Vacation - starting at 80 hours annually for employees in their first year of service. Paid Sick Days - Ten (10) per year with a conversion option for unused time. Ten (10) Paid Holidays per year Gym Reimbursement Health Insurance Dental Insurance Vision Insurance Short-Term and Long Term Disability Company Paid Life Insurance Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) Employee Assistance Program Parental Leave Education and Career Planning Benefits Tuition Assistance Networking Opportunities Leadership Development Opportunities Perks Paid Parking Service Awards Hybrid work arrangements Business casual environment A strong organizational culture focused on our greatest asset: you! If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers. Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. GreatAmerica is the largest independent, family-owned national commercial equipment finance companies in the U.S. and is dedicated to helping manufactures, vendors, and dealers be more successful and keep their customers for a lifetime. With a focus on the small ticket vendor and OEM finance channel we have partnered with some of the largest and industry leading companies in the Office Equipment, Communications, IT, Automotive, Construction, Healthcare, and Franchise market sectors. In addition to financing, GreatAmerica offers innovative non-financial services to help our customers grow. At GreatAmerica we enjoy the benefits of being independent and family-owned, fostering quick decision making, customer response and innovation. Established in 1992 our team has grown to over 650 employees and a portfolio of over $2.5 Billion. Our exemplary customer service, principle-centered business philosophy and team-based operating approach are key to our success and growth. With a strong balance sheet and consistent financial performance through all economic cycles, GreatAmerica has experienced amazing results and unparalleled growth. When you are part of the GreatAmerica team, you will grow professionally and work with some of the most talented finance professionals in the industry. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.