Dual Site Manager

Are you an experienced and people-oriented leader with a passion for dental and operations? We invite you to apply for the Pediatric Dentistry and Orthodontic Site Manager position. In this essential leadership role, you will oversee multiple clinics and manage the daily operations of our fast-paced dental and orthodontic practice. You will inspire and lead both clinical and administrative staff, ensuring exceptional patient experiences while driving operational excellence. If you thrive in a collaborative environment, possess strong organizational skills, and are dedicated to delivering high-quality care, we look forward to receiving your application.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred

• Minimum of 5 years of experience in a healthcare-related setting, with dental or orthodontic clinic management strongly preferred

• Proven experience in team supervision and administrative leadership

• Familiarity with general dentistry, orthodontics, and oral hygiene education is a plus

• Proficient in dental practice management software (e.g., Dolphin)

Computer literacy, including experience with Microsoft Office Suite

Knowledge, Skills, and Abilities:

• Proven leadership and team management capabilities

• Strong interpersonal and professional communication skills

• Ability to thrive in fast-paced, multitasking environments

• Collaborative mindset with experience working alongside owners, staff, and volunteers

• Highly resourceful with strong internet research and problem-solving abilities

• Meticulous attention to detail with excellent organizational and follow-through skills

• Demonstrates professionalism, sound judgment, and effective decision-making

• Skilled in coaching and mentoring team members

• Familiarity with dental/orthodontic procedures and terminology (preferred)

• Effective written and verbal communication skills

• Basic proficiency in math for operational and financial tasks

Essential Job Functions:

Administrative Oversight

• Efficiently address the needs of patients and doctors while ensuring the delivery of high-quality dental care in compliance with company policies, healthcare regulations, and dental board standards.

• Oversee all front-office systems, including patient intake, screening, scheduling, care coordination, billing, and financial counseling, to facilitate smooth patient flow and service efficiency.

• Maintain clear communication with the COO, HR, doctors, and staff to align operations and address concerns promptly.

• Manage office opening and closing procedures, prepare morning huddle agendas, and promptly monitor and respond to online reviews and customer feedback.

• Collaborate with the Marketing Coordinator on the site's marketing initiatives by overseeing Marketing Ambassadors, referral outreach, and community engagement to support service growth.

• Safeguard patient records in compliance with HIPAA regulations and ensure that all administrative practices meet OSHA and relevant regulatory standards.

• Analyze and report on operational metrics to identify performance trends and implement improvements. - Maintain accurate patient data and ensure the secure handling of documentation.

• Supervise the use and administration of dental/orthodontic software systems, including patient charting, radiography, and billing modules.

Staff Management:

• Ensure the consistent delivery of high-quality dental care through effective leadership and team development.

• Collaborate with Human Resources on employee lifecycle activities, including hiring, training, performance evaluations, and terminations.

• Oversee the recruitment, hiring, and onboarding of staff to meet operational needs, ensuring that all new hires—both internal and external—receive proper training and are equipped for their roles.

• Manage and mentor staff in performance, professional development, cross-training, and customer service to optimize team productivity and service quality.

• Identify skill gaps and implement targeted training programs for Team Leaders and support staff.

• Oversee staff scheduling, paid time off (PTO), and timecard management using payroll software, while ensuring adequate coverage and adherence to operational standards.

• Foster strong working relationships with team members, providers, and the broader dental/orthodontic community.

Financial Management:

• Oversee and manage the site's budget to ensure financial health and profitability.

• Handle daily accounting tasks, including end-of-day (EOD) reconciliation, invoice processing, expense tracking, and supply ordering, ensuring accurate financial records and cost control.

Inventory and Supplies:

• Manage the procurement of supplies and equipment, ensuring timely purchases, cost efficiency, and alignment with operational needs.

• Maintain an accurate inventory of dental/orthodontic materials and equipment, coordinating routine cleaning, maintenance, repairs, and inspections to ensure safety, functionality, and regulatory compliance.

Facility Maintenance:

• Ensure the overall appearance, cleanliness, and functionality of the practice.

• Oversee facility and equipment maintenance in accordance with hygiene, safety, and OSHA regulations.

Scheduling

• Manage and regularly review staff and provider schedules to support operational efficiency and maintain productivity targets.

Competencies:

• Strong verbal and written communication skills with patients, parents, doctors, and team members

• Excellent organizational and time management abilities

• Technically proficient and quick to learn new systems

• Exceptional customer service and client-focused mindset

• Compassionate, respectful, and patient-centered approach

• Collaborative team player with the ability to work independently

• Resourceful, with strong critical thinking and problem-solving skills

We offer competitive compensation and benefits packages, including medical, vision, 401k, dental wellness plan, and paid time-off benefits. Join our team because we're changing lives and creating GREAT Smiles to last a lifetime!

Please submit your resume and cover letter detailing your relevant experience to be considered for this position.

EEO STATEMENT

Great Smiles provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Manager: 3 years (Required)

Ability to Commute:

• Asheville, NC 28803 (Required)

Ability to Relocate:

• Asheville, NC 28803: Relocate before starting work (Required)

Work Location: In person