Casino and FunCity Operations Director

Job Summary
The Casino and FunCity Operations Director is responsible for the strategic leadership, direction and coordination of FunCity, Table Games, Sportsbook, and Slots while monitoring and assuring that procedures are in accordance with internal controls and GC rules and regulations. This position will analyze trends in the gaming department to understand the strengths and weaknesses in the market, identifying and executing growth initiatives and practices. They should continually analyze slot machine performance and make recommendations on adjustments to the slot floor configuration, denomination, game type mix and new game acquisition to ensure maximum slot machine profitability and optimization. This role also ensures exceptional guest experiences, financial performance and team development. The Director drives operational efficiency, revenue growth, and service excellence across gaming, entertainment, and guest services.

Duties

• · Coordinates, directs and assists management in FunCity, Table Games, Sportsbook and Slots operations, including the evaluation of FunCity and Casino operations personnel in areas of policies, procedures and job performance.
• Responsible for optimization of all slot machines on the floors.
• Ability to travel to other Elite Casino properties to understand their table games operations and assist with projects as necessary.
• Provide exceptional guest service for all external and internal customers.
• Responsible for the operation of the FunCity, Table Games and Slots departments, successful performance of employees, and a favorable guest experience.
• Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
• Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
• Perform all functions of personnel within span of control, as needed.
• Must maintain reasonable accessibility by phone for business purposes.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Adhere to current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Promote and ensure the safety and security of all guests and employees.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
• Serve as periodic Manager on Duty (MOD), responsible for the direct supervision of all Casino operations and conduct of Casino employees while on duty.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.
• Ability to analyze asset performance, game placement and product mix and make recommendations for changes to maximize profitability.
• Recommends revisions and additions to department policies and procedure in order to improve FunCity and Casino operations and performance.
• Supervise and maintains integrity of Table Games and Sportsbook equipment activity and promotions.
• Reviews daily Table Games and Sportsbook financial information.
• Responsible for developing and monitoring department budgets for FunCity and the Casino.
• Remain abreast of current and new games and technical advances and standards.
• Maintains excellent relationships with vendors, staying informed of games and related product performance.
• Ensure that all operations follow the company and GC policies, procedures and regulations.
• Investigates variances in win percentages according to regulated parameters.
• Consistently maintains appropriate scheduling to satisfy the volume of table games and sportsbook activity.
• Ensure seamless coordination between departments to deliver a high-quality guest experience.
• Develop and implement operational polices, procedures, and service standards.
• Handle and address guest complaints and concerns.
• Work closely with General Manger and department management to ensure effective and efficient operation of all areas of the business.

Knowledge, Skills, and Abilities:

• Bachelor’s degree in Business, Gaming or related field required or equivalent work experience.
• Minimum of 5 years progressive experience in Table Games and Slots Management.
• Demonstrated skills and experience in analytical tools and a mathematical proficiency.
• Must have knowledge and ability to learn the rules of all games and all set of services rendered by the different games and equipment suppliers.
• Must have strong knowledge of casino internal controls, company policies and procedures.
• Must be willing/able to work a varied work schedule in order to lead a 24/7 operation, including nights, weekends, and holidays.
• Must be able to stand/walk for up to eight (8) consecutive hours
• Ability to effectively utilize conflict-resolution techniques.
• Ability to analyze and interpret departmental needs and results.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to use telephone, copy/fax machine, hand-held radio, and any department-specific equipment, tools, and computer software.
• Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Above average oral and written communication skills allowing effective communication with guests and all levels of employees.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Certificates, Licenses, Registrations:

• ·Must hold a valid gaming license in accordance with the Racing and Gaming Commission regulations.
• Must complete all company-required training within designated time frames.
• Must obtain direct deposit within one week of start date.

Join us in creating dynamic entertainment destinations where fun meets excellence! This role offers an exciting opportunity to shape the future of our venues while leading a passionate team dedicated to delivering memorable experiences.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person