Appleton - Ground Services Agent

The Ground Services Agent position is responsible for providing total customer service to all customers for both scheduled and charter service. This position will be responsible for providing exceptional customer service at the ticket counter, passenger gate, baggage and ramp areas.  Agents will be trained in both above and below wing job functions.

Above wing tasks may include, but are not limited to:

• Provides exceptional customer service to passengers through the Terminal to include ticketing, gate, and baggage

• Provide general information to passengers, such as directions and flight information

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats

• Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments

• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers, when appropriate

• Store unclaimed bags in Baggage Service Office until claimed or turned over to Baggage Operations

• Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Baggage Operations

• Provide consequential expenses to applicable customers when there is a delayed bag

• Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags

• Trace loaner wheelchairs, car seats, etc.

• Assist with lost and found articles

• Enforce safety/security measures and monitor sensitive safety zones

• Ensure compliance with FAA, Sun Country, and airport regulations

• Any other duties assigned by management

Below wing tasks may include, but are not limited to:
 

• Load and unload baggage and cargo of varying sizes and weights to and from the aircraft

• Frequently lift and carry 60 pounds

• Frequently sit, stand, walk, kneel, and climb stairs for extended periods of time

• Operate ground service equipment to service both aircraft and passengers, operate heavy machinery/equipment

• Direct aircraft to and from gates

• Service aircraft as needed

• Perform interior aircraft cleaning and stocking as needed

• Ensure runway is clear of foreign debris

• Follow all necessary safety and security procedures as assigned
  
  

Requirements

• Must be 18 years of age or older

• Must possess and be able to display valid drivers license

• Must be able to pass a federal background check

• Must be flexible to work nights, weekends, and holidays
  
  

Additional Details

• Working environment is often outdoors in all weather conditions

• Team members will be exposed to loud and frequent noises from aircraft departures