Creators Club Attendant

REPORTS TO: Restaurant Manager

RESPONSIBILITIES/DUTIES: 

• Offer a sincere and genuine welcome to all guests, be proactive and anticipatory with guest requests and needs. 
• Review daily arrival reports and in-house guest reports. Be fully aware of VIP’s, arrival times and special requests. 
• Familiarization with daily events and functions, including outlets operating hours, fireworks, characters, etc. 
• Ability to work flexible shifts, including opening of the Creators Club, mid-shifts and closing of the Creators Club. 
• Complete detailed check list for each shift. 
• Ensure that all areas of the Creators Club are always immaculate and in compliance with brand standards.
• Consistently inspect and monitor the quality and presentation of the food offerings and replenish as needed. 
• Cooperate closely with other members of the Club team. 
• Maintain a clean and organized back of the house area and pantry. 
• Follow health and safety procedures. 
• Work well in a team atmosphere and independently. 
• Self-motivated and friendly, able to work with a diverse team of people. 
• Must be familiar with the ADA standards and ADA compliant facilities within the Creators Club. 
• Perform general cleaning tasks using standard cleaning products as assigned by your supervisor to adhere to health standards. 
• Perform other duties and responsibilities as requested e.g., special guest requests. 
• Other duties as assigned. 
• Always represent the Creators Club to the highest standards. 

REQUIRED TRAINING/ EDUCATION/EXPERIENCE: Previous Food and Beverage experience preferred, but not necessary.  Knowledge of basic customer service and pleasant attitude. Neat, clean person with strong desire to serve people. 

MINIMUM QUALIFICATIONS: 

• Good communication, organizational and interpersonal skills.
• Must have command of the English language, written and verbal.
• Must be able to stand for 8 hours. 
• Good hearing and vision with or without corrective lenses. 
• Must be alert to the customers' needs. 
• Must be able to work flexible days and hours, including weekends and holidays. 
• Must be able to lift 20 pounds. 

Additional Responsibilities: 

APPEARANCE AND GROOMING:  All team members are required to follow the guidelines set forth by the associate handbook. 

REASONING ABILITY:  Ability to apply common sense understanding to carry out instructions furnished written, oral, or diagram form, ability to deal with problems involving several concrete variables in standardized situations and ability to address customer personalities in various business situations. 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job.  While performing the duties of this job, the team member is regularly required to sit; use hands and fingers, to handle and feel objects, tools controls and type; talk with and hear guests.  The team member is occasionally required to stand and walk.  The team member must occasionally lift and/or move up to 20 pounds.  The specific vision abilities required are close vision. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.  The team member will work in a high traffic/high volume business environment and will be required to spend a majority of their time at their desk.