What are the responsibilities and job description for the Collection Specialist - Charlotte, NC position at Great Lakes Petroleum?
Description:
The Collections Specialist is primarily responsible for managing accounts receivable by collecting outstanding customer balances, resolving billing issues, and maintaining positive customer relationships to support company cash flow.
Responsibilities
- Monitor customer accounts to identify past-due balances and collection priorities.
- Contact customers by phone, email, and written correspondence to collect outstanding accounts receivable.
- Review aging reports and maintain assigned accounts to achieve collection goals.
- Investigate and resolve billing disputes, payment discrepancies, and customer inquiries.
- Collaborate with sales representatives and management to resolve account issues.
- Maintain detailed records of collection activities and customer communications.
- Negotiate payment arrangements with customers when appropriate and follow up to ensure compliance.
- Facilitate weekly AR call with Sales, document notes and update in ERP.
- Discuss with Credit Manager doubtful accounts to determine next steps, i.e. 10-day Letter, collections
- Recommend credit holds or account escalations for delinquent customers in accordance with company policy.
- Conduct bank reference verifications to assess customer creditworthiness and support approval decisions.
- Set up new customer accounts including data entry, documentation and review and account maintenance
- Prepare collection reports and provide updates on delinquent accounts to management weekly.
- Ensure compliance with company policies and applicable collection regulations.
- High school diploma (or equivalent) required
- 2 years of accounts receivable or commercial collections experience preferred
- Strong understanding of accounts receivable processes and aging reports.
- Proficiency in Microsoft Excel and accounting/ERP software.
- Excellent communication, negotiation, and customer service skills.
- Strong attention to detail with the ability to prioritize multiple tasks.
- Ability to work independently and as part of a team in a fast-paced environment
- Maintain confidentiality and professionalism when handling sensitive financial information.
Benefits
- Paid Time Off
- Paid Holidays
- Medical Benefits (medical, dental, vision, long-term disability, voluntary life, accident, etc.)
- Company paid life insurance
- Company paid short-term disability
- 401(k) with company match and immediate vesting