What are the responsibilities and job description for the Customer Service Coordinator position at Great Lakes Electric?
Customer Service Coordinator
Great Lakes Electric is seeking a Customer Service Coordinator to join our team. In this role, you will be responsible for answering phones, scheduling appointments, processing customer payments, and supporting day-to-day operations in a fast-paced work environment. Additionally, this position provides vital customer service and coordinates communication between our customers, field technicians, management and office staff.
The ideal candidate is a master multitasker who thrives in a busy setting, enjoys constant customer interaction, is proficient in Microsoft Excel, and contributes to the overall success of the company.
Responsibilities:
- Phone Handling & Customer Service: Answer incoming calls and emails on behalf of GLE in a fast-paced environment, ensuring professional and timely responses.
- Scheduling & Appointment Setting: Manage the daily schedule, book appointments, and maintain diligent follow-up with customers.
- Permit Processing: Handle and manage the permit process.
- Payment Processing: Process customer payments received by check, credit card, and ACH, apply them accurately to customer accounts, and prepare daily bank deposits.
- Collections: Monitor outstanding customer balances, follow up on past-due invoices by phone and email, and escalate unresolved accounts to management.
- Team Coordination: Facilitate seamless communication and information exchange between internal staff, management and field technicians.
- File & Data Management: Maintain and organize files, documents, and records in Excel and office systems for efficient retrieval.
- Workplace Excellence: Maintain regular attendance, follow company safety policies, and foster a positive, collaborative work atmosphere with customers, co-workers, and vendors.
Qualifications
- Proven experience answering phones and scheduling appointments in a fast-paced customer service or dispatch environment.
- Strong working knowledge of Microsoft Excel and general computer applications.
- Excellent communication, organizational, and multitasking skills.
- Ability to maintain a high level of confidentiality with sensitive information.
Work Location: In person
Benefits:
- Health insurance - PROVIDED AT NO COST TO YOU BY GLE!
- 401(k) - Automatic 3% Employer Contribution
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
- PTO and Holidays
Pay: $20.00 - $25.00 per hour
Work Location: In person
Salary : $20 - $25