Inside Sales Representative - Lab

Job Title: Inside Sales Representative - Laboratory

Hourly Pay Range: $22.00 - $25.00

Work Schedule: M-F 8:00 AM - 4:30 PM

Job Overview: As an Inside Sales Representative, you’ll play a key role in driving growth within our laboratory division, connecting with dental professionals through proactive outreach, building new accounts, and expanding relationships with existing customers. You’ll showcase cutting-edge dental technologies, develop tailored sales strategies, and exceed performance goals in a fast-paced, collaborative environment. With continuous learning opportunities and the chance to attend leading industry events, you’ll stay at the forefront of dental innovation while helping practices deliver exceptional patient care.

Essential Duties and Responsibilities: The following statement reflects the general details considered necessary to describe the principle functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent to the job.

• Primarily makes outbound phone calls to convert new and existing customers to purchase laboratory appliances.
• Initiates and creates new sales and accounts to the laboratory and cross/upsell other products.
• Meets daily quota of outbound calls, sales metrics, and sales goals.
• Develops and implements a sales strategy for growing the laboratory division for Great Lakes Dental Technologies.
• Develops and delivers sales information and closes sales in a fast, professional, and effective manner.
• Receives and responds to customer complaints.
• Continuous education of dental appliances, materials, and technologies to effectively educate and advise dental professionals, ensuring informed product recommendations and successful sales outcomes.
• Is willing and able to travel to attend key courses and conventions for Airway and Dental.

Education and/or Experience:

• Associates degree preferred or equivalent knowledge and experience

Minimum Requirement for this Job:

• Minimum of five years progressively responsible sales/marketing experience required (direct customer contact). Must provide proven sales record.
• Experience in the dental field is preferred.
• Knowledge of splint appliances preferred.

Other skills and Abilities:

• Self-starter with ability to work without close supervision
• Strong verbal communication skills
• Excellent presentation skills
• Knowledge of the sales process
• Strong problem-solving skills
• Team Building Skills

Technical Knowledge

• Business Central
• Demonstrate the ability to learn Technical Knowledge

Travel:

As required for key courses and conventions.

EEO/Disabilities/Veterans. Individuals with disabilities and protected veterans are encouraged to apply.

ABOUT US:

At Great Lakes Dental Technologies, we care about our employees, the people we do business with, and our community. We’ve been named one of Western New York’s Top Places to Work in 2023 and 2024 by the Buffalo News, Best Place to Work 2024 and 2025 by Buffalo Business First, and were awarded the Healthiest Workplace for 2024. We’re a team that works hard but understands the importance of work-life balance, teamwork, and on-site fun. As an employee-owned company, we strive to do the right thing for our employees, for our customers, and for our community. Great Lakes Dental Tech is an employee-owned dental manufacturer that offers over 4,000 products and operates one of the largest orthodontic laboratories in the United States. Located in Tonawanda, NY.

Why we're great at Great Lakes Dental Technologies:

• Established Legacy - Joining Great Lakes provides career advancement at a stable, industry-leading company that has grown from a 2-person lab in 1965 to a 200 employee-owned organization.
• Employee Ownership - At Great Lakes, employee ownership means that each team member has a stake in the company's success, fostering a sense of responsibility, collaboration, and commitment to our shared goals. Employees earn company stock.
• Comprehensive Benefits – We provide an array of benefits that can help you enjoy increased well-being, deal with an unexpected illness or accident, build and protect your financial security, balance your personal and professional life and meet everyday needs.
• Wellness & Work-Life Balance - Enjoy an environment that promotes wellness events and a healthy work-life balance, ensuring a fulfilling and sustainable life and career.
• Diverse Opportunities - Find employment opportunities in various departments including laboratory, digital production, customer service, accounting, sales, marketing, warehouse, and shipping and receiving.
• Training and Innovation – Hands on training provides many opportunities to develop and enhance your skills to advance in your career.
• Community and Impact - Participate in various company-sponsored activities such as raffles for charity, fitness events, lunch and learns, craft nights, food trucks, company lunches, and outings.