What are the responsibilities and job description for the TRIPS Dispatcher position at Great Lakes Community Action Partnership?
TRIPS Dispatcher
Location: 2317 Countryside Drive, Fremont, OH 43420
Schedule:
Wednesday (7:00 AM - 4:00 PM)
Friday (7:00 AM - 4:00 PM)
Saturday (5:30 AM -1:30 PM)
Weekly Hours: 25 hours per week
Employment Type: Year-Round Part-Time
Pay Rate: $21.34 per hour
Position Overview:
Coordinate and schedule transportation services to meet passenger needs while supporting the safe and efficient daily operation of transit services. Utilize scheduling software, communicate with drivers and passengers, monitor trip performance, and assist in resolving service issues to ensure reliable transportation delivery.
Why Work for GLCAP?
At Great Lakes Community Action Partnership (GLCAP), you’ll be part of an organization that makes a real difference in the lives of individuals, families, and communities. Our mission-driven culture fosters collaboration, professional growth, and opportunities to contribute to meaningful work every day.
Part-Time Perks:
- Paid Time Off: Generous personal and sick leave
- Retirement: 403(b) plan available from day one, with employee contribution options
- Health & Benefits: Access to select benefits depending on hours worked
- Employee Support: Employee Assistance Program and wellness incentives
- Professional Growth: Opportunities for training and development
- Work with customers to arrange transportation using computerized route scheduling software.
- Serve as back-up driver and maintain on-call status as directed.
- Monitor, review, and resolve trip alerts in real-time, including no-show alerts and take appropriate action according to procedures.
- Assist drivers, as needed, in finding destinations and using communication devices (i.e. two-way radios, mobile data terminals, and cell phones) according to department policies and safety protocols.
- Complete check-in/out procedures including fare and manifest reconciliation with driver to ensure proper documentation is complete and accurate. Maintain proper money handling in conjunction with fiscal procedures.
- Assist, as needed, with immediate accident and/or emergency communication with appropriate local officials.
- Maintain effective communication with clients and referral agencies; providing information about agency programs and services.
- Remain current on Federal, State and Local resources and regulation changes.
- Document and resolve minor customer complaints/concerns by following appropriate policies and procedures.
- Other duties and responsibilities as directed by supervisor.
- Initial and periodic Motor Vehicle Records checks, maintain a valid driver’s license, and maintain a safe driving record.
- Must have insured, dependable transportation available for daily use.
- Initial and periodic physical exams required.
- Must submit to initial and/or periodic state and/or federal criminal checks.
- Must submit to initial and periodic drug and alcohol testing.
Salary : $21