What are the responsibilities and job description for the TRIPS Dispatcher position at Great Lakes Community Action Partnership?
TRIPS Dispatcher
Location: 2317 Countryside Drive, Fremont, OH 43420
Schedule: Wednesday, Friday, Saturday (25 hours per week)
Employment Type: Year-Round Part-Time
Pay Rate: $21.12 per hour
Why Work for GLCAP?
At Great Lakes Community Action Partnership (GLCAP), you’ll be part of an organization that makes a real difference in the lives of individuals, families, and communities. Our mission-driven culture fosters collaboration, professional growth, and opportunities to contribute to meaningful work every day.
Part-Time Perks:
- Paid Time Off: Generous personal and sick leave
- Retirement: 403(b) plan available from day one, with employee contribution options
- Health & Benefits: Access to select benefits depending on hours worked
- Employee Support: Employee Assistance Program and wellness incentives
- Professional Growth: Opportunities for training and development
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education:
Required High school diploma or general equivalency diploma (GED); ability to obtain ODOT Reasonable Suspicion and ODOT Accident Investigation certifications within two years.
Experience:
Three to five years experience in transportation and dispatching or scheduling experience; one to three years experience working with word processing, spreadsheet, internet, and database software; up to one year experience working with transportation software.
Additional Requirements:
- Initial and periodic Motor Vehicle Records checks, maintain a valid driver’s license, and maintain a safe driving record.
- Must have insured, dependable transportation available for daily use.
- Initial and periodic physical exams required.
- Must submit to initial and/or periodic state and/or federal criminal checks.
- Must submit to initial and periodic drug and alcohol testing.
Essential Duties and Responsibilities:
- Work with customers to arrange transportation using computerized route scheduling software.
- Serve as back-up driver and maintain on-call status as directed.
- Monitor, review, and resolve trip alerts in real-time, including no-show alerts and take appropriate action according to procedures.
- Assist drivers, as needed, in finding destinations and using communication devices (i.e. two-way radios, mobile data terminals, and cell phones) according to department policies and safety protocols.
- Complete check-in/out procedures including fare and manifest reconciliation with driver to ensure proper documentation is complete and accurate. Maintain proper money handling in conjunction with fiscal procedures.
- Assist, as needed, with immediate accident and/or emergency communication with appropriate local officials.
- Maintain effective communication with clients and referral agencies; providing information about agency programs and services.
- Remain current on Federal, State and Local resources and regulation changes.
- Document and resolve minor customer complaints/concerns by following appropriate policies and procedures.
- Other duties and responsibilities as directed by supervisor.
Join us in Helping Communities Thrive, One Neighbor at a Time.
Salary : $21