Full Time Lead Teller

Job Summary:

The Lead Teller is responsible for overseeing the daily operations of the teller line while actively working alongside teller staff to meet member needs. This position serves as both a working teller and a team leader, taking on additional operational and back-office responsibilities to support staff and ensure efficient service delivery.

In this role, the Lead Teller provides guidance and support to tellers to ensure accurate and efficient processing of member transactions and financial services. They address and resolve member concerns, assist with complex transactions, and help troubleshoot teller discrepancies or operational issues.

The Lead Teller is accountable for maintaining a high level of accuracy across all teller transactions and ensuring compliance with established policies and procedures. This includes monitoring teller activities, reinforcing best practices, and keeping staff informed about updates to policies, procedures, and operational expectations.

Additionally, the Lead Teller plays a key role in fostering a positive, motivated, and high-performing team environment. They encourage strong member service, promote efficiency, and help ensure that all members are assisted promptly and professionally.

The role also involves overseeing and maintaining accurate transactional records, supporting daily balancing processes, and ensuring the smooth operation of teller line activities.

Location:

The position is based at our Auburn branch, located at 760 Minot Ave Auburn, ME 04210. This is a full time position.

Key Responsibilities:

• Team Leadership & Development - Train, mentor, motivate and hold teller staff accountable; support performance evaluations, scheduling, and staff meetings; foster positive employee relations.
• Operations & Oversight - Supervise daily teller line operations (opening, transactions, balancing, closing), manage vault and cash levels, assign tasks and ensure smooth workflow.
• Member Service Excellence - Ensure high-quality member service, assist with complex transactions, handle complaints, and support account opening, closings and services.
• Compliance & Accuracy - Ensure adherence to internal policies, CIP/BSA regulations, security procedures, and confidentiality standards; maintain high transaction accuracy.
• Balancing & Audit Support - Investigate and resolve teller discrepancies, assist with balancing, and support audits and reporting requirements.
• Administrative & Branch Support - Maintain records, oversee supplies and equipment, process new accounts, and assist management with operational and reporting needs.
• Participate in ongoing training and development to stay current with banking products, services, and industry trends.
• Perform all other duties assigned by immediate supervisor or management.

Qualifications:

• 1-2 years of experience in a teller role.
• High school diploma or equivalent.
• Strong communication, interpersonal, leadership and member service skills.
• Ability to handle cash and maintain a high level of accuracy and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to pass a background check and credit check.
• Must be bondable.

Physical Requirements:

The Lead Teller position requires the ability to perform the following physical activities:

• Standing and walking for extended periods of time.
• Lifting and carrying up to 25 pounds.

Benefits: Our full-time employees take advantage of a large array of benefits as part of our benefits packages. Our employee benefits package includes:

• Medical Insurance - two plans, one of which includes employer matching contributions to a Health Savings Account (HSA) and an Employer-funded Health Reimbursement Arrangement (HRA)
• Dental Insurance
• Vision Insurance
• Short-term Disability
• Life, AD & D and Long-term disability Insurance - 100% employer paid
• 401(k) with generous employer match
• Generous vacation/bereavement/personal time off
• 11 paid federal holidays (immediate holiday pay)
• Opportunities to volunteer in our local communities

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Experience:

• Teller : 2 years (Required)
• Cash handling: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person

Salary : $22 - $25