Service Coordinator

WHAT YOU’LL DO

• Oversee and process accounts payable transactions using IntelliChief for multiple assigned locations, ensuring precision, compliance with corporate policies, and adherence to strict deadlines
• Develop and maintain highly organized digital and physical filing systems, implementing best practices for document retention and audit readiness
• Create, validate, and process high-volume work order invoices in JD Edwards (JDE), optimizing workflows to enhance efficiency and accuracy
• Manage the submission of finalized work order invoices through FleetPerform – My Aurora Plus, ensuring seamless integration with financial systems and vendor requirements
• Serve as a primary liaison with credit departments, proactively resolving discrepancies, negotiating terms, and fostering strong interdepartmental relationships to streamline operations
• Execute precise General Ledger entries, reconciling accounts and providing detailed financial reporting to support month-end and year-end closings
• Administer customer refunds with a focus on accuracy, compliance, and exceptional customer service, maintaining detailed records for audit purposes
• Facilitate professional and timely communication via email, phone, and virtual platforms with customers, vendors, and cross-functional teams, ensuring clarity and resolution of inquiries
• Accurately enter and post daily technician time in JDE, leveraging advanced system knowledge to ensure precise payroll and billing data, while identifying opportunities for process improvements
• Analyze and recommend enhancements to accounts payable processes, leveraging data insights and industry best practices to drive operational excellence
• Collaborate with finance leadership to support budgeting, forecasting, and financial audits, providing actionable insights and detailed documentation
• Perform additional high-level duties as assigned, contributing to strategic department goals and cross-functional initiatives
• Other duties as assigned.

YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)

• Education: A High School Diploma or equivalent required.
• Experience: 1 years of relevant work experience.
• Skills: Highly effective time organizational skills to manage multiple tasks and adjust to the needs and requests for assistance for all departments.
• Highly effective reception and telephone communication skills.
• Proficient in Microsoft Office products, including advanced data functions in Excel.
• Effective data entry skills that provide accurate and timely information.
• Strong organizational skills and attention to detail.
• Ability to use office equipment effectively and efficiently.
• Strong customer service orientation and ability to maintain a professional, friendly demeanor.
• Solid ability in identifying and resolving problems in a timely, effective manner.
• Strong verbal, written and interpersonal skills.
• Travel: None

• Office and service center environment.
• Keyboarding, lifting, standing, bending, walking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions
• Retirement programs, including a Pension Plan and 401(k) Plan with employer match
• Tuition Reimbursement
• Paid holidays and vacation
• And more!