Dental Patient Care Coordinator

Patient Care Coordinator | Twinsburg, OH

Exceptional patient experiences begin long before treatment starts. By helping families understand their insurance benefits, providing clear answers, and creating a welcoming first interaction, you'll help build the trust and confidence families need before their child ever sits in the dental chair.

You'll thrive here if you:

• Lead with kindness and integrity in every patient interaction.
• Enjoy solving insurance challenges and helping patients understand their benefits.
• Stay calm, professional, and organized in a fast-paced environment.
• Have a genuine desire to learn, grow, and embrace new systems.
• Enjoy being part of a team that supports one another and celebrates wins together.
• Take pride in accuracy, clear communication, and consistent follow-through.

Responsibilities:

• Help patients and families confidently navigate their insurance benefits by verifying eligibility and coverage before appointments.
• Submit insurance claims accurately and promptly, following up on outstanding claims, EOBs, and denials to ensure timely resolution.
• Clearly explain insurance benefits, treatment estimates, and out-of-pocket costs with patience, empathy, and transparency.
• Create a welcoming first impression by answering phones, greeting patients, and providing exceptional front office support whenever needed.
• Maintain accurate patient records and insurance information in Dentrix with a high level of attention to detail.
• Proactively identify and resolve insurance or scheduling issues before they impact the patient experience.
• Partner closely with doctors and teammates to keep the schedule running smoothly and deliver seamless patient care.

Qualifications

• Previous hands-on experience with dental insurance verification, claims, billing, and claim follow-up (this is not an entry-level insurance role)
• Experience with Dentrix strongly preferred
• Excellent written and verbal communication skills
• Exceptional attention to detail with strong organizational skills
• Ability to prioritize multiple responsibilities while maintaining accuracy in a fast-paced environment
• Enjoy working with children and communicating professionally with parents
• Self-motivated with the ability to work independently while collaborating closely with the team

What We Value:

• Caring for every family with kindness and respect.
• Taking ownership and working together to solve problems.
• Learning, growing, and supporting one another every day.

Pay & Schedule:

• Pay Range: $18.00–$25.00 per hour, based on experience and 30-60-and 90-day check-ins
• Schedule: 36 hours per week, four-day work week, M-Th, 7:00-4:30
• Benefits: healthcare, PTO, 401(k) with matching, dental treatment for dependent children, paid CE opportunities, scrubs
• Location: In-person, Twinsburg, OH 44087. Must be able to commute or relocate before starting.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Opportunities for advancement
• Paid time off

Medical Specialty:

• Pediatrics

Application Question(s):

• Do you have experience verifying and billing dental insurance?

Ability to Commute:

• Twinsburg, OH 44087 (Required)

Work Location: In person

Salary : $18 - $25