Customer Sales & Service Associate

Customer Sales & Service Associate

• Great Bay Spa & Sauna
• Location: South Portland, ME
• Job Type: Full-Time or Part-Time
• Pay: $17.50–$21.00 per hour, based on experience
• Additional Compensation: Performance incentives and bonuses

Build a Career Helping Customers Enjoy Their Home and Backyard

Great Bay Spa & Sauna has been helping families create healthier, happier homes and backyards since 1976.

We are looking for a friendly, organized, customer-focused person to join our South Portland showroom as a Customer Sales & Service Associate.

This is a great opportunity for someone with experience in retail, hospitality, banking, customer service, inside sales, reception, or another customer-facing environment who wants to learn new skills and build a long-term career.

You do not need to know anything about spas or saunas when you start.

We will train you.

The internal role is our Sales & Customer Experience Associate, designed to support Sales, Customer Success, and Service while developing the skills needed to eventually provide sales coverage and potentially advance into a Product Specialist position.

What You'll DoCreate a Great First Impression

You'll often be one of the first people customers meet when they visit or call Great Bay.

You will:

• Welcome showroom customers and help determine what they need.
• Connect customers with the appropriate Product Specialist or team member.
• Answer incoming sales and service calls.
• Provide professional, friendly customer support in person, by phone, and electronically.
• Help ensure every customer feels acknowledged and taken care of.

Handle Retail & Counter Sales

You'll assist customers purchasing products such as:

• Spa chemicals
• Filters
• Replacement parts
• Covers and cover lifters
• Steps
• Handrails
• Pillows
• Accessories
• Other spa and ownership products

You'll learn enough about our products to confidently answer questions and make appropriate recommendations.

Help Customers Take Care of Their Spa

One of the most important parts of this role is helping customers after their purchase.

You'll learn how to:

• Explain basic water chemistry.
• Help customers understand testing and routine maintenance.
• Answer common ownership questions.
• Assist with basic troubleshooting.
• Help customers identify replacement products and accessories.

The draft role specifically emphasizes water-care education, ownership support, replacement accessories, and recurring programs as core responsibilities.

Support Customer Service

You'll work closely with our Customer Service and Service teams to:

• Gather information from customers.
• Create service requests.
• Document customer conversations accurately.
• Schedule appointments.
• Coordinate customer handoffs.
• Follow up on open questions and requests.

Support the Sales Team

This is not primarily a Product Specialist position, but you will learn how our sales process works.

You may:

• Help Product Specialists during busy showroom periods.
• Conduct basic product demonstrations.
• Answer introductory product questions.
• Help capture and organize customer information.
• Follow up with customers when appropriate.
• Provide sales coverage after you have received sufficient training.

The attached draft specifically describes the position as supporting Product Specialists and gradually developing consultative sales skills so the associate can provide coverage when senior sales staff are unavailable.

Introduce Customers to Ownership Programs

As your product knowledge develops, you will also help educate customers about programs designed to make spa ownership easier, including:

• Valet Program
• Great Bay Spa Protection Review
• Spa Renew
• Auto-Ship Chemical Program
• Custom Chlorine Feeder Program
• Other future customer ownership programs

These recurring customer programs are also specifically included in the new Great Bay draft.

Keep the Showroom Ready

Everyone contributes to the customer experience.

You'll help:

• Keep the showroom clean and organized.
• Restock products and accessories.
• Maintain attractive retail displays.
• Make sure customers can easily find what they need.

We're Looking For Someone Who Is

• Friendly, approachable, and professional
• Naturally good with customers
• Reliable and dependable
• Organized and detail-oriented
• Comfortable using computers and learning new systems
• Comfortable learning technical information
• Able to explain things clearly without overwhelming customers
• Willing to ask questions and learn
• Comfortable working as part of a team
• Able to follow through on customer requests
• Interested in growing professionally

Experience

Experience in any of the following is helpful:

• Retail
• Hospitality
• Customer service
• Banking
• Reception/front desk
• Inside sales
• Call center/customer support
• Home improvement
• Automotive service
• Furniture or appliance retail

Previous spa, sauna, or pool experience is not required.

Previous sales experience is also not required for the right person.

Compensation

Starting pay: $17.50–$21.00 per hour, based on experience.

Additional performance incentives and bonuses may be available.

Great Bay will consider both full-time and part-time candidates.

Training & Career Growth

This position is intentionally designed as a role someone can grow in.

You'll receive training in:

• Customer service
• Spa and sauna products
• Water chemistry
• Basic troubleshooting
• CRM/customer management
• Product demonstrations
• Consultative sales

And there is a defined career path:

Customer Sales & Service Specialist ↓ Sales & Customer Experience Associate ↓ Product Specialist ↓ Lead Product Specialist ↓ Sales Operations & Training Lead ↓ Sales Manager

That advancement structure comes directly from the proposed Great Bay role design.

Why Join Great Bay Spa & Sauna?

• Paid training
• Performance incentives and bonuses
• Opportunity to learn a specialized industry
• Employee discounts
• Supportive team environment
• Full-time and part-time opportunities
• Clear path into professional sales and leadership
• Opportunity to build relationships with customers before, during, and long after their purchase

If you're great with people, dependable, eager to learn, and looking for a place where you can grow, we'd love to hear from you.

Pay: $17.50 - $21.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• Where are you currently located?

Experience:

• Sales: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $18 - $21