Technical Writer

At GrayMatter, we transform operations and empower people. Our technology and consulting services help manufacturers, water utilities and energy companies digitize operations, eliminate cybersecurity threats, and harness analytics to accelerate production.

And that’s where you come in.

GrayMatter is dedicated to creating a team of unmatched talent in industrial technology. Our organizational culture encourages opportunities to learn and collaborate. Five core values woven into our DNA make Team GrayMatter stand above the rest: Accountability, Integrity, Respect, Innovation and Teamwork.

We're looking for a Technical Writer to join our team! This position will focus on creating and managing technical documentation for automation systems and equipment with precision, clarity, and consistency. The ideal candidate will have a strong sense of responsibility, a detail-oriented mindset, and the ability to translate complex technical concepts for both technical and non-technical audiences. Collaborating with cross-functional teams, the Technical Writer will produce user manuals, SOPs, API documentation, and other materials that support product usability, compliance, and industry standards.

General Job Duties:

• Develop and maintain technical documentation for automation systems and manufacturing processes

• Create user manuals, installation guides, SOPs, API documentation, training and maintenance manuals for automated equipment

• Collaborate with engineers, developers, QA, and product managers to gather and interpret technical information

• Translate complex concepts into clear, concise, and engaging content for technical and non-technical audiences

• Manage the documentation lifecycle from planning and creation to publishing and updates

• Incorporate visuals such as diagrams, schematics, and flowcharts to enhance comprehension

• Ensure documentation complies with industry standards (e.g., ISO 13485, FDA) and internal style guides

Knowledge, Skills and Experience Needed:

• Bachelor’s Degree in Technical Communication, English, Engineering, Computer Science, or a related field
• 5 to 10 years of relevant working experience with:

• Technical writing, preferably in automation, manufacturing, or industrial engineering

• Familiarity with automation technologies such as PLCs, robotics, and SCADA systems

• Experience with regulatory documentation in industries like medical, pharmaceutical, or automotive

• Ability to interpret technical drawings and engineering graphics

• Understanding of software development processes and agile methodologies

• Showcase GrayMatter’s Core Values of Accountability, Integrity, Respect, Innovation and Teamwork

Preferred Experience:

• Experience with visual design tools (e.g., Visio, Canva, Adobe Creative Suite)

• Familiarity with CMS platforms and version control systems (e.g., Git, SharePoint)

• Strong written and verbal communication skills

• Excellent organizational skills and attention to detail

• Ability to work independently and collaboratively in a fast-paced environment

• Strong analytical and problem-solving abilities

This position will be based out of one of our office locations in Pittsburgh, PA; Kalamazoo, MI; St. Louis, MO; or Columbus, OH. It follows a hybrid in-office schedule, with occasional travel required to collaborate with teams or support onsite documentation efforts.

Featured Benefits:

• Medical, dental, and vision insurance beginning day one of employment

• Employer-paid short-term disability and life insurance

• 401(k) with up to 4% company match

• Paid holidays, paid time off, paid sick leave, and paid parental leave

• Additional benefits available such as long-term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA