Vice President, Technical Writer

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

BNY is seeking an experienced professional to play a key role in the development and delivery of training and awareness programs that strengthen technical knowledge and operational capability. The successful candidate will drive the full lifecycle of program execution - including content development, delivery, and impact measurement, to ensure employees are equipped with the skills required to excel in a rapidly evolving technology landscape. This role is located in Pittsburgh.

In this role, you’ll make an impact in the following ways:

• Design and deliver training and awareness programs aligned with BNY’s organizational goals, with a primary focus on Cybersecurity and Engineering.
• Develop training materials and awareness content for diverse audiences (technical and non-technical), leveraging multiple formats and channels (e.g., awareness campaigns, training materials, presentations).
• Collaborate with cross-functional partners and subject matter experts to ensure accuracy and relevance of content.
• Manage program timelines, reporting, and metrics to measure effectiveness and drive continuous improvement.
• Stay current on emerging technologies, trends, and best practices in technical training and employee engagement.
• Implement best practices in technical writing to enhance user experience and accessibility of information.
• Review and refine existing documentation to ensure alignment with BNY's strategic objectives and principles.
  
  

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in a technical discipline (e.g., Computer Science, Information Security, Technical Writing) or related experience.
• 6 plus years of experience developing and managing training or awareness programs, preferably within cybersecurity, engineering, or technology in financial services.
• Proven ability to translate complex technical concepts into engaging, audience-focused materials through exceptional communication and storytelling.
• Strong project management skills and the ability to manage multiple initiatives simultaneously while ensuring the successful completion of each.
• Ability to analyze and optimize engagement channels to ensure ongoing effectiveness and adoption.
• Bachelor's degree in English, Communications, Engineering, or a related field.
• Exceptional written and verbal communication skills.
• Strong organizational and project management abilities.
• Proficiency in technical writing tools and software.
  
  

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.