Site Reliability Manager - Director - Hybrid

This is a direct hire opportunity

SRE Manager - Director

Global Technology and Data (GTD)

Location: Charlotte, NC - Hybrid onsite 3 days a week

Salary plus 25% bonus

Job Summary

Highly skilled and motivated SRE Manager/Director to lead our global Site Reliability Engineering team. In this role, you will be responsible for building a high-performing team to manage the reliability, scalability, and performance of our cloud and on-premise infrastructure and services. This newly created role is an exciting opportunity for the right leader to build a global team that can proactively support services as they transition to modern, cloud-based solutions.

Key Responsibilities:

• Lead the expansion of SRE practices from a small and high performing team to a larger global function incorporating on-premise infrastructure technologies.
• Evaluate current operational workflows and RACIs, identify toil and complete assessment of skills across the global team.
• Execute a comprehensive roadmap to transition reactive operational day to day activities into proactive, SRE-aligned processes with a focus on reliability, automation, observability, and incident management.
• Upskill team members through tailored training programs on SRE principles, cloud operations and automation tools.
• Collaborate with architects, platform engineering, ServiceNow developers and application teams to define and implement an observability framework in order to enhance proactive incident detection and reduce MTTR.
• Define and implement an automation framework to ensure sustainable, responsible, and effective use of automation to reduce toil and risk.
• Define and regularly review SLIs, SLOs, SLAs, error budgets, and incident response processes.
• Oversee recruitment, orientation, and professional development of the global SRE team.
• Foster a high-performing team culture.
• Build strong relationships with internal and external stakeholders.
• Prepare and present reports on operational performance.
• Oversee incident response and post-incident analysis processes

Key Requirements:

• Proven experience in building and leading Operational and Engineering teams.
• Adept at fostering collaboration between SRE and application development teams to drive operational excellence, reduce downtime, and help application teams accelerate delivery cycles.
• Have defined and monitored SRE principles including SLIs, SLOs, SLAs, error budgets, and incident response strategies.
• Has overseen incident response processes, skilled in post-incident analysis and conducting blameless post-mortems with multiple teams, driving proactive measures to prevent future incidents.
• Experience of spearheading automation initiatives using Terraform, and significantly reducing infrastructure provisioning time.
• Experience of Monitoring & Observability tools such as Logic Monitor, Azure Monitor, Prometheus, Grafana, Dynatrace and Splunk.
• Experience with ServiceNow and Azure DevOps and solid understanding of Agile, ITIL and ITSM frameworks.
• Strong expertise in Azure technologies. Experience with other CSPs highly beneficial.
• Proficiency in IaC tools including Terraform.
• Experience with Sharepoint administration highly beneficial.
• Experience with container orchestration.
• Strong scripting or programming skills (e.g., Python, Powershell).
• Excellent communication skills.
• Experience in managing other managers highly beneficial.