What are the responsibilities and job description for the Service Desk Analyst position at Gravity IT Resources?
Job Title: Service Desk Analyst
Location: Tampa, FL (Hybrid onsite)
Job Type: Contract to Hire
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly
Position Overview
The Technical Support Analyst provides support to the organization's IS customers for computer, application, system, device, access, and hardware issues.
Duties and Responsibilities
- Identifies, researches, and resolves technical problems of moderate complexity
- Provide excellent and timely technical support and troubleshooting for systems
- May coordinate with other teams or departments to resolve customer incidents and fulfill user requests
- Maintains department-wide communication to ensure prompt incident resolution, repair, and replacement of hardware, software, and system functions
- Performs other duties as assigned
Required Experience and Skills
- 2 years of IT Service/Help Desk Experience OR 2 years of customer service experience and an A Certification
- Strong communication skills
- Ability to work in a fast-paced and high-volume environment
- Strong customer service skills
- Healthcare Experience is a PLUS
Salary : $17 - $18
