IT Delivery Lead (End User Support)

Contract IT Delivery Lead – End User Experience (Onsite)

Location: Charlotte, NC (onsite) Hybrid 3 days a week onsite

Duration: 12 month contract

Overview

We are seeking an IT Delivery Lead to drive technology integration initiatives that enhance our End User Experience (EUX). This role leads cross-functional delivery across infrastructure, applications, and cybersecurity, ensuring smooth rollout and adoption of capabilities such as Windows Hello, SharePoint access remediation, and other modern workplace and Copilot-enabling technologies.

This is a hands-on execution role requiring strong project and change management expertise, the ability to manage dependencies, and the leadership to influence teams without direct authority.

Key Responsibilities

Delivery & Integration

• Plan and execute infrastructure and application integration activities for EUX initiatives.
• Align technical solutions with business objectives and timelines.
• Drive end-to-end delivery across multiple workstreams and track integration KPIs.

Project & Change Management

• Lead governance, reporting, and risk management.
• Apply the appropriate methodology (Waterfall, Kanban, Scrum) across varied technical teams.
• Develop communication and change plans to support adoption.

Testing & Adoption

• Oversee system and application testing strategies.
• Ensure deployment readiness and monitor post-launch performance.

Stakeholder Engagement

• Serve as the primary point of contact for execution and change activities.
• Build strong relationships with business, technical, and external partners.
• Facilitate decisions and proactively resolve issues.

Qualifications

• Bachelor’s degree in IT, Business, or related field (or equivalent experience).
• 10 years in IT service delivery or technology project management.
• 5 years leading complex change initiatives.
• Strong infrastructure background, especially in end-user and Microsoft technologies.
• Expertise in PM and agile methodologies; strong communication and stakeholder management skills.
• Highly organized, influential, and comfortable in fast-paced, ambiguous environments.