What are the responsibilities and job description for the VP, Account Services position at Gravillis Inc.?
Department: Accounts / ProductionReports To: Chief Operating Officer (COO)Location: Los Angeles, CA (Hybrid)Contract to Full Time Position OverviewThe VP, Account Services, is a senior leadership role responsible for driving new business, overseeing multi-account production operations, and ensuring the seamless delivery of high-quality creative work across Key Art, Social, and integrated campaigns. This role leads client relationships, manages cross-functional collaboration, and guides the Project Management and Production teams to deliver best-in-class results. The VP, Account Services partners closely with Creative Directors, Account Leads, and C-suite leadership to support company growth, optimize workflows, and uphold operational excellence.This position plays a critical role in revenue expansion, client satisfaction, and organizational scalability.Key ResponsibilitiesBusiness Development & Client GrowthDrive new business growth by securing new clients and expanding opportunities within existing accounts.Proactively pursue, pitch, and close new business to strengthen long-term client partnerships.Build and maintain strong client relationships, ensuring satisfaction and ongoing account expansion.Provide strategic production insight, scopes, and feasibility assessments for new business opportunities.Account & Production LeadershipOversee day-to-day project execution across multiple client accounts, ensuring clear communication with clients, Creative Directors, Account Leads, and freelancers.Partner with creative and account leadership to translate briefs into actionable production plans.Uphold quality control across all workstreams—including static, motion, digital, and social.Ensure seamless project delivery, maintaining excellence across production, client experience, and operational execution.Team Management & Cross-Functional AlignmentLead, mentor, and develop the Project Management and Production teams (4 direct reports).Maintain alignment and operational efficiency across PM, creative, account, and C-suite teams.Support recruitment, staffing planning, role definition, and team structure development.Foster a collaborative, accountable, and solution-oriented culture, particularly under tight timelines.Operational Oversight & Workflow OptimizationReport directly to the COO to establish goals, milestones, and organizational priorities.Optimize workflows, streamline processes, and resolve production bottlenecks.Forecast production bandwidth, staffing needs, and external vendor requirements.Manage budgets, scopes, schedules, and resource allocation for high-profile campaigns.Escalate risks early and provide clear, actionable solutions.Develop KPIs and present quarterly performance insights to the C-suite.Autonomy & ImpactEmpowered to make independent production and account decisions while collaborating cross-functionally.Influence company growth through business development, client retention, workflow innovation, and operational leadership.Build and refine internal processes to support creative excellence and scalable operations.Oversee and maintain strong partnerships with external vendors and internal stakeholders.Qualifications7 years of experience in creative production, entertainment marketing, film/TV, gaming, or related fields.Proven experience leading high-volume campaigns in key art, social, and motion/digital production.Strong understanding of creative, production, and operational workflows.Demonstrated success in business development and client relationship management.Proficiency in Airtable and modern project management platforms.Exceptional communication, leadership, and problem-solving skills.Ability to thrive in a fast-paced, deadline-driven environment while maintaining a calm, solution-oriented approach. Powered by JazzHRbjfr1EPQj6
Salary : $140,000 - $160,000