What are the responsibilities and job description for the SLOT OPERATIONS MANAGER position at Graton Resort & Casino?
Position Summary:
The Slot Operations Manager assists in the oversight of the department to maximize profitability, through overseeing strategies for quality service standards, slot layout, performance and revenue growth, scheduling, and budget management. This position is also responsible for overseeing the Shift Managers and Assistant Shift Managers and ensures the Slot Department develops and meets department goals, strategies and expectations set by the organization.
Essential Functions:
1. Responsible for practicing, supporting and promoting Graton Resort & Casino's Company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times.
2. Directly oversees day-to-day operational components; develops short and long-term goals for department operations.
3. Plans and conducts meetings to coordinate, plan and implement projects.
4. Communicates clearly and effectively with the Director, Managers and team, as well as all other internal departments and external entities. Collaborates with Slot Managers to ensure performance expectations are met and projects are on track to meet department objectives.
5. Works closely with Director to develop, implement, oversee overall strategies for quality service
standards, slot layout, performance, revenue growth, scheduling and budget management in order to maximize profitability.
6. Evaluates all Slot Department policies and procedures for efficiencies. Provides constructive feedback to Director on necessary changes and improvements. Implements and monitors approved changes.
7. Reviews all internal controls that exist to control the movement of sensitive materials on the slot floor, for example, keys and cash.
8. Maintains a working knowledge of slot industry standards and trends, including new technologies and skill sets relevant to slot operations.
9. Carries out supervisory responsibilities in accordance with Graton Resort & Casino's policies.
Responsibilities include interviewing, hiring and training Team Members; planning, assigning, reviewing and directing work; evaluating and appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
Qualifications:
Required Qualifications:
1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. Five (5) years slot management experience preferred.
3. Proficient in budgeting, P&L and business planning.
4. Must possess leadership abilities, as well as organizational and strategic agility.
5. Ability to prioritize and manage multiple tasks/projects and support multiple high level executive
positions.
6. Proficient in computer applications, such as Microsoft Word, Excel and Outlook.
7. Advanced knowledge of procedures, game protection, regulations and training requirements
necessary.
Physical Requirements:
1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
2. Ability to walk throughout slot floor for extended periods of time.
3. Able to hear radio transmissions. Able to communicate clearly on radio.
4. Follow all safety procedures to ensure a safe work environment for yourself and others.