What are the responsibilities and job description for the SLOT TECH SHIFT MANAGER position at Graton Resort & Casino?
Position Summary:
Responsibilities include providing friendly, efficient service to internal and external guests, and overseeing the day-to-day Technical operations during a daily shift. The Slot Tech Shift Manager plays a crucial role in supporting the Slot Tech Manager in planning, managing, and executing a training curriculum within the casino. This position is responsible for communicating changes, resolving issues, and ensuring the satisfaction of all stakeholders in support of the Slot Tech Manager. The Slot Tech Shift Manager assists in maintaining efficient processes, implementing best practices, and supporting the overall maintenance and performance of casino gaming equipment. Collaboration with various departments and staying updated on technological advancements are essential to success in this role.
Responsibilities include providing friendly, efficient service to internal and external guests, and overseeing the day-to-day Technical operations during a daily shift. The Slot Tech Shift Manager plays a crucial role in supporting the Slot Tech Manager in planning, managing, and executing a training curriculum within the casino. This position is responsible for communicating changes, resolving issues, and ensuring the satisfaction of all stakeholders in support of the Slot Tech Manager. The Slot Tech Shift Manager assists in maintaining efficient processes, implementing best practices, and supporting the overall maintenance and performance of casino gaming equipment. Collaboration with various departments and staying updated on technological advancements are essential to success in this role.
Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Assist the Slot Tech Manager in planning, executing, and overseeing department initiatives during assigned shifts.
4. Communicate changes, issues, and status updates to relevant parties and ensuring timely and efficient information distribution.
5. Uphold departmental core values by fostering and culture of satisfaction, recognition and engagement.
6. Implement best practices and standardized improvements to enhance operational efficiency across all related areas.
7. Support the maintenance and performance of casino gaming equipment in collaboration with the Slot Tech Manager.
8. Responsible for regular communications including counseling team, troubleshooting system issues, relaying inter-department concerns, required to routinely meet with Team Members, management and other departments to relay important information, identify issues of concern and work towards solutions.
9. Ensures compliance of all applicable rules and regulations. This includes but is not limited to Gaming Commission Regulations, Slot Technical Procedures,
10. Stay informed on technological advancements, provide training for Slot Technical department Team Members, and facilitate knowledge sharing within the team.
11. Oversee machine moves, installations/removals, conversions, and repairs in compliance with
jurisdictional regulations.
12. Maintain accurate records of all machines, including par sheets, compliance documentation, and
machine-related activities.
13. Support the Slot Tech Manager in human resources responsibilities, including creating a positive work environment, hiring, training, and compliance with policies.
14. Act as a liaison between vendor technicians and property departments when the vendors are on
premises.
15. Manage inventory of parts and supplies, ensuring adequate stock levels to support property needs.
16. Promote and uphold the highest standards of guest service for both internal and external guests.
17. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Assist the Slot Tech Manager in planning, executing, and overseeing department initiatives during assigned shifts.
4. Communicate changes, issues, and status updates to relevant parties and ensuring timely and efficient information distribution.
5. Uphold departmental core values by fostering and culture of satisfaction, recognition and engagement.
6. Implement best practices and standardized improvements to enhance operational efficiency across all related areas.
7. Support the maintenance and performance of casino gaming equipment in collaboration with the Slot Tech Manager.
8. Responsible for regular communications including counseling team, troubleshooting system issues, relaying inter-department concerns, required to routinely meet with Team Members, management and other departments to relay important information, identify issues of concern and work towards solutions.
9. Ensures compliance of all applicable rules and regulations. This includes but is not limited to Gaming Commission Regulations, Slot Technical Procedures,
10. Stay informed on technological advancements, provide training for Slot Technical department Team Members, and facilitate knowledge sharing within the team.
11. Oversee machine moves, installations/removals, conversions, and repairs in compliance with
jurisdictional regulations.
12. Maintain accurate records of all machines, including par sheets, compliance documentation, and
machine-related activities.
13. Support the Slot Tech Manager in human resources responsibilities, including creating a positive work environment, hiring, training, and compliance with policies.
14. Act as a liaison between vendor technicians and property departments when the vendors are on
premises.
15. Manage inventory of parts and supplies, ensuring adequate stock levels to support property needs.
16. Promote and uphold the highest standards of guest service for both internal and external guests.
17. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
Qualifications:
Required Qualifications:
1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. Strong computer skills including but not limited to Microsoft Word, Excel and PowerPoint.
3. Familiarity with the setup and programming of slot-related gaming equipment and player tracking systems.
4. Knowledge of Title 31 requirements and internal control policies.
5. Basic math skills.
6. Extensive knowledge of gaming device technology.
7. Strong interpersonal skills to effectively communicate with various stakeholders.
8. Must be at least 21 years of age.
1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. Strong computer skills including but not limited to Microsoft Word, Excel and PowerPoint.
3. Familiarity with the setup and programming of slot-related gaming equipment and player tracking systems.
4. Knowledge of Title 31 requirements and internal control policies.
5. Basic math skills.
6. Extensive knowledge of gaming device technology.
7. Strong interpersonal skills to effectively communicate with various stakeholders.
8. Must be at least 21 years of age.
Required Qualifications:
1. Minimum three (3) years of experience as a Slot Tech preferred.
2. Minimum two (2) years Slot supervisory experience preferred.
1. Minimum three (3) years of experience as a Slot Tech preferred.
2. Minimum two (2) years Slot supervisory experience preferred.
Physical Requirements:
1. Ability to move up to 75 pounds using a hand truck with or without assistance up to 8 hours, 80-100% of shift.
2. Stand, walk, and remain on feet for extended periods of time up to 8 hours, 80-100% of shift.
3. Bend, stoop, kneel, crouch, or crawl when accessing or repairing gaming equipment up to 6 hours, 60- 100% of shift.
4. Reach, grasp, and manipulate objects and tools required for equipment maintenance and repair up to 5 hours, 50-100% of shift.
5. Climb ladders or use stairs to access elevated areas and perform maintenance tasks up to 3 hours, 30-50% of shift.
6. Use hand and power tools for equipment repair and maintenance up to 5 hours, 50-100% of shift.
7. Operate machinery and equipment related to slot machine operations, up to 6 hours, 60-100% of shift.
8. Possess good vision, including close vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus up to 9 hours, 90-100% of shift.
9. Ability to work in a fast-paced, noisy, and smoke-filled environment up to 9 hours, 90-100% of shift.
10. Ability to hear radio transmission and communicate clearly on the radio up to 8 hours, 80-100% of shift.
11. Have manual dexterity necessary to operate small and large hand tools, up to 8 hours. 80-100% of shift.
1. Ability to move up to 75 pounds using a hand truck with or without assistance up to 8 hours, 80-100% of shift.
2. Stand, walk, and remain on feet for extended periods of time up to 8 hours, 80-100% of shift.
3. Bend, stoop, kneel, crouch, or crawl when accessing or repairing gaming equipment up to 6 hours, 60- 100% of shift.
4. Reach, grasp, and manipulate objects and tools required for equipment maintenance and repair up to 5 hours, 50-100% of shift.
5. Climb ladders or use stairs to access elevated areas and perform maintenance tasks up to 3 hours, 30-50% of shift.
6. Use hand and power tools for equipment repair and maintenance up to 5 hours, 50-100% of shift.
7. Operate machinery and equipment related to slot machine operations, up to 6 hours, 60-100% of shift.
8. Possess good vision, including close vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus up to 9 hours, 90-100% of shift.
9. Ability to work in a fast-paced, noisy, and smoke-filled environment up to 9 hours, 90-100% of shift.
10. Ability to hear radio transmission and communicate clearly on the radio up to 8 hours, 80-100% of shift.
11. Have manual dexterity necessary to operate small and large hand tools, up to 8 hours. 80-100% of shift.
Work Conditions:
Work is typically in an area, which may be unusually hot, cold, noisy, and may contain secondhand
smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks performed from a sitting or non‐ sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.
Work is typically in an area, which may be unusually hot, cold, noisy, and may contain secondhand
smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks performed from a sitting or non‐ sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.