Career Coach-PATH/SNAP/GEMS

MINIMUM QUALIFICATIONS:

- Bachelor’s Degree with preferred emphasis in Human Services

- Able to work with diverse populations

- Proven record of excellent customer service

- Demonstrate good communication and organizational skills

- Proficiency in public speaking

- Experience with Word, Excel, PowerPoint, Edmentum, ZOOM, DocuSign, Internet & Email

- TEAM player

PREFERRED QUALIFICATIONS: - Previous successful experience working with Michigan Works! programs

- Knowledge of Great Lakes Bay Region and specifically Isabella County

- Knowledge of PATH, SNAP, GEMS and related programs

DIRECTLY RESPONSIBLE TO: Senior Program Manager

DUTIES AND RESPONSIBILITIES:

-Accept referrals from the Department of Health and Human Services (DHHS) for Welfare Reform, SNAP and GEMS participants

- Complete Orientation and Intake sessions

- Administer assessments including CASAS

- Assist participants to understand all services and options available for program they are participating in

- Facilitate goal setting sessions (individual and small group), including use of Goal4It forms

- Assign participants to appropriate federally approved activities that will result in the participant completing sufficient hours

of activity to meet or exceed federal work participation requirements

- Gather all necessary documentation to verify hours in each activity, including pay stubs or written employer statements, class

and community service attendance records, job search logs and daily attendance sheets.

- Track individual participant compliance, motivate to comply and if non-compliant refer for triage with the Department of

Health and Human Services

- Track all participants so that time limits for activities are not exceeded

- Communication/coordination of Community Service hours with area organizations

- Monitor the progress toward short and long-term goal attainment

- Prepare, complete and monitor the ISS, which addresses basic skills, pre-employment work maturity skill and occupational

skill deficiencies as well as supportive services and training

- Facilitate employability skills workshops – both in-person and virtually

- Determine eligibility for program support services and training

- Conduct follow-up at 180-day intervals for participants placed in unsubsidized employment

- Update the OSMIS (online case management system) with appropriate activities, hours obtained, case notes, etc.

- Attend monthly meetings (in person and/or virtual) with the Department of Health and Human Services

- Attend triage meetings (in person and/or virtual) and participant when issues on non-compliance arise

- Ability to help job seekers with resumes and cover letters, including proofreading

- Work front desk to assist in covering office opening duties and lunches in the Michigan Works! Service Center

- Maintain professional image

- Proficient with the use of computers, software (Word, PowerPoint and Excel), Edmentum, ZOOM, DocuSign

- Have knowledge of local community service agencies and resources in the Great Lakes Bay Region

- Have knowledge of agencies/services provided at Michigan Works!

- Participate and contribute to committee work/ teamwork, willing to learn and use Goal4It Career Coach processes and

strategies.

- Other duties as assigned

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person