What are the responsibilities and job description for the Cannabis Dispensary Store Manager position at Grass Root Cannabis Dispensary?
PRIMARY PURPOSE OF JOB
The Store Manager will be Grass Roots Cannabis Dispensary team leader for their location, focused on compliance, customer experience, and workplace culture. This position is ultimately responsible for all daily operations at their dispensary location. The Store Manager will work closely with the Director of Retail/Owners to consistently implement pricing, inventory controls, cash management controls, SOPS, community engagement, local marketing efforts, security protocols, and a high level of customer service.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
- Contribute to a high-quality culture focused on customer experience, compliance, mutual respect, cooperatively working as a team, and most importantly having fun.
- Ensure an industry leading patient/customer experience.
- Consistently implement SOPs to ensure compliant operations at all times.
- Along with local security contractors, maintain a safe work and retail environment for all employees and customers.
- Recruit, train, and manage a team of cannabis retail professionals with assistance from the Director of Retail / Owners.
- Motivate and manage employees.
- Maintain a positive brand image in the local market and beyond.
- Train staff using training programs.
- Handle difficult situations with patients and use them as teaching moments for employees.
- Report on store KPI measures to the Director of Retail / Owners.
- Ensure proper pricing on all items on the sales floor as directed by the Director of Retail/Owners.
- Maintain store SOPs as directed by the Director of Retail/Owners.
- Ensure key operational functions are done effectively and consistently, including, but not limited to HR, security, compliance, opening and closing procedures, inventory management, cash management.
- Contribute to an effective local social media, online, and traditional marketing plan.
- Contribute to developing local sales and promotional programs.
- Work with the Director of Retail / Owners to ensure stores are appropriately stocked and maintain strong visual merchandising.
- Maintain a strong working relationship with local law enforcement.
- Contribute to the management of a local community involvement program.
- Understand and maintain compliance with HIPAA regulations.
- Immediately contact the Director of Retail / Owners, law enforcement or OMC when there is an incident of theft, workplace harassment issue, or a security incident.
- Ensure Assistant Store Managers, Retail Associates and Security/Greeters have everything they need to succeed and excel at their positions.
- Other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong written and verbal communication skills.
- Strong computer and technology proficiency.
- Excellent leadership and interpersonal skills.
- Excellent customer service skills.
- Excellent organizational, multitasking, time management, and problem-solving skills.
- Team player with a high level of dedication.
- Ability to work under pressure.
- Ability to prioritize with a high attention to detail.
- Ability to maintain patient and business confidentiality.
- High level of integrity and honesty.
CORE COMPETENCIES
Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
Building a Successful Team – Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Leadership Disposition – Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role.
Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
- Must be at least 21 years of age.
- High School Diploma or GED required with a Bachelor’s Degree in Business or related field preferred.
- Healthcare and/ retail experience preferred
- Minimum of five years’ experience in retail management preferred.
- Experience in regulated cannabis market and/or high-paced or specialty retail preferred.
- Must possess a valid driver’s license with a good driving record.
PHYSICAL CONTEXT AND WORK ENVIRONMENT
Working Conditions
Normal working conditions in an office and retail environment absent extreme factors.
The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Pay: $45,000.00 - $52,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $45,000 - $52,000