Cannabis Store Manager

NatureMed is seeking a Store Manager for our brand new Paducah dispensary.

• Are you highly organized and constantly look for ways to improve customer service and streamline processes?
• Do you thrive in a fast-paced and highly-regulated environment?
• Do you prioritize developing and leading a happy, healthy, and productive team?
• Are you comfortable delegating and doing, motivating and coaching?
• Do you have a passion for learning, and acquiring Cannabis knowledge and information?

Position Summary

The Store Manager is ultimately responsible for the overall performance of the NatureMed location by managing the team and day-to-day operations; managing the financial performance of the location; and operating in compliance with applicable laws. The Store Manager is self-motivated, able to prioritize, delegate, and quickly confirm tasks are completed to expectation.

The Store Manager reports directly to the Retail Operations Director and works hand-in-hand with the team at the location to deliver excellent customer experiences. The NatureMed management team supports the Store Manager with Accounting, Compliance, Inventory/Purchasing, Human Resources, and Marketing to ensure a consistent experience across the brand.

Primary Duties & Responsibilities

The Store Manager’s key responsibilities include:

• Lead and motivate a diverse team to deliver an overall excellent experience for every patron and patient.
• Ensure the location operates in compliance with state regulations and is consistent with NatureMed company policies.
• Maintain a clean, organized, and welcoming environment.
• Achieve highest levels of customer satisfaction and address any customer concerns in a timely manner.
• Manage store open/closing processes to ensure protocols are followed and tasks are completed accurately and timely.
• Report and relay pertinent information to the leadership team, and other members of the team, as needed.
• Review daily reports and facilitate the resolution of any discrepancies.
• Maintain appropriate inventory levels to support sales and any anticipated demand/needs.
• Review inventory counts regularly to ensure they are performed accurately and documented in the inventory control systems.
• Verify daily sales calculations and cash counts, prepare daily deposits.
• Control variable costs and expenses to meet performance and profitability targets.
• Analyze sales, performance, and other key data elements to identify trends, opportunities, and areas for improvement.
• Hire, train, schedule, and manage performance of all team members.
• Approve timecards to support bi-weekly payroll.
• Facilitate industry, product, and performance knowledge acquisition by sharing information and articles, providing training opportunities, and coaching.
• Recommend wage increases for team members.
• Facilitate performance reviews and check-ins with all team members.
• Manage customer and/or team conflict to a positive resolution.
• Identify and respond to customer concerns and requests.
• Be a shining example of good behavior and high performance.
• Performs other related duties as assigned.

Qualifications, Skills & Abilities

Required:

• A minimum of 3 years’ experience in retail management.
• A minimum of 3 years’ experience in customer service.
• High school diploma or equivalent, required.
• Highly organized, accurate, with great attention to detail.
• Effective verbal and written communication.
• Accurate cash counting and cash handling skills.
• Experienced using MS Office and/or Google suites.
• Able to adapt to a rapidly changing environment.

Preferred:

• 2 years of Inventory Control experience preferred.
• Some college or advanced study in a related field, preferred.
• Experience with Point of Sales systems (POS).
• Experience working in a regulated environment.
• Strong analytical and problem-solving skills.
• Knowledge of the cannabis industry is preferred, but not required for this position.

Physical Requirements:

The Store Manager is required to sit or stand at a desk for long periods of time, work on a computer, and must be able to regularly lift, carry, push and/or pull up to 25 pounds, occasionally up to 50 pounds. This position also requires bending, stooping, climbing, and kneeling, as needed to merchandise and maintain the space.

Schedule

The schedule for this position varies and is based on operational need. Initially, store hours will be from 10 am to 6 pm, 7 days a week, and open most holidays. Eventually, the store will expand hours of operation. The Store Manager establishes a regular schedule that provides coverage to best support their team and location. The Store Manager’s schedule may require extended hours, both day and afternoon shifts, weekends and holidays.

This position is required to report to their assigned location, in-person.

Travel

Occasional travel to locations within the state may be required.

Conditions of Employment

NatureMed is an E-Verify employer that may conduct criminal and financial background investigations for this position prior to finalizing any job offer.

The State of Kentucky does not allow NatureMed to employ individuals with a ‘disqualifying felony offense.’ A disqualifying felony offense is defined as:

• A felony offense that resulted in the person being classified as a violent offender by the DOC under KRS 439.3401.
• Violation of a state or federal controlled substance state law that was classified a felony, with the exception of an offense for which the sentence was completed five (5) or more years earlier.

NatureMed team members may not be convicted of a disqualifying felony offense, as a condition of their employment.

About the Company

NatureMed’s mission is to be the trusted source for all things cannabis, with the vision to make the community better every day. Founded in 2011 and headquartered in Tucson, Arizona, NatureMed currently employs nearly 200 team members and operates retail and cultivation facilities in Arizona; (5) retail stores in Missouri; and opening new retail and cultivation facilities in Kentucky in 2026.

The ideal candidate is knowledgeable in their area of expertise; passionate about the industry and learning; and consistently operates with honesty and integrity.

We work hard, play hard, and party hard. We treat others with respect and kindness. Our team works to improve our community every day and respectfully communicate cannabis knowledge with a focus on our patrons. NatureMed welcomes team members who bring a positive attitude, willingness to improve, and a passion for learning, every day.

NatureMed celebrates diversity and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, genetics, protected veteran status, or any other protected category.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Kentucky law requires dispensary employees be at least 21 years old. Are you at least 21 years of age?

Experience:

• Customer Service: 3 years (Required)
• Retail Management: 3 years (Required)

Ability to Commute:

• Murray, KY 42071 (Required)

Work Location: In person

Salary : $50,000 - $55,000