What are the responsibilities and job description for the Ford Service Appointment Coordinator position at Grappone Automotive Group?
Job Overview
We’re looking for an outgoing, dependable Ford Service Appointment Coordinator to join our team! This role combines appointment scheduling, guest outreach, and business development to grow our in-shop and mobile service business. You’ll build relationships with guests, identify service opportunities, and make it easy for them to schedule the care their vehicles need.
Hours are Monday through Friday, 7:30am - 4:30pm
Responsibilities:
Schedule and confirm in-shop and mobile service appointments
Proactively contact guests about upcoming maintenance, outstanding recalls, and recommended services
Reconnect with guests who have not visited recently and encourage them to return for service
Follow up on service inquiries, missed appointments, and previously declined work
Introduce guests to mobile service and explain its convenience and available services
Build relationships with local businesses and fleet customers to identify service opportunities
Turn guest inquiries and outreach conversations into scheduled appointments
Track outreach, follow-up activity, and appointments to support team goals
Coordinate with the service team to match appointments with shop and mobile service availability
Provide clear, helpful communication and make guest satisfaction a top priority
What we're looking for:
Strong communication skills and confidence initiating conversations
A guest-focused approach to building relationships and growing business
A responsible, dependable, team-oriented attitude
Strong organization and consistent follow-through
The ability to work in a fast-paced environment with minimal supervision
A professional appearance and pride in your work
Customer service, appointment scheduling, or business development experience is a plus
A pre-employment drug screening and criminal background check are required.
Benefits:
- 112 hours of paid time off within the first full year (128 hours in year three)
- 8 Paid holidays per year
- Paid day off each year to volunteer in the community
- Tuition Reimbursement
- Health, Dental, Vision, Life Insurance
- 401(k) plan administered by Vanguard, up to 3% match
- Employee assistance program
- Employee discounts
- Flexible spending accoun
- We participate in New Hampshire’s Paid Family Medical Leave program, offering up to 60% wage replacement for up to 12 weeks per year for employees needing time off for personal or family medical reasons. This benefit provides financial support during times of medical need, ensuring you can take care of yourself and your loved ones without undue financial stress.
Pay: $19.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $19