What are the responsibilities and job description for the Solutions engineer position at Graphite Inc?
Graphite builds high-quality tools for modern software engineering teams, so they can ship faster and create amazing products.
Our product
Graphite is modern code review for fast-moving teams - we help engineers write and review better pull requests, stay unblocked, and ship faster .
We started Graphite because we missed internal code review tools like Phabricator (at Facebook) and Critique (Google) that help engineers create, approve, and ship incremental changes. We want to make well-designed, high-quality developer tooling accessible to everyone.
Our company
We're a small-but-mighty team of 25 based in Manhattan in the heart of Soho, with a passionate and rapidly growing group of users at top engineering orgs like Datadog, Bolt, Brex, Ramp, and Snowflake.
In 2022, we closed our $20m Series A (featured in TechCrunch) led by Peter Levine at Andreessen Horowitz (who led GitHub's Series A), with participation from folks like Tom Preston-Werner (founder of GitHub), Sam Lambert (Planetscale CEO & ex-GitHub CTO), Sebastian Markbge (creator of React), and many more.
Our culture centers on putting people first, applying science and craft, practicing disciplined ambition, and giving ownership - both literally (with equity) and in the responsibility and scope you'll have as a part of our early team. Outside of work you'll find us brewing espresso drinks, producing music, or practicing yoga. We can't wait to see what you'll add to the mix!
About the role
Graphite is growing rapidly, we're looking for a highly motivated solutions engineer to help us scale our customer support & sales effort.
Rethinking the way fast-moving software engineering teams write and review code every day is no small feat, and we believe that the best solutions are built when most talented, ambitious, and dedicated people with diverse backgrounds come together.
What you'll do
- Be an early member of our go-to-market team and have an outsized impact on the Graphite's future scale and growth
- Spearhead the development and implementation of our customer success and solutions engineer function, including building our team from the ground up and perfecting our communications to customers and product demos
- Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform
- Learn and iterate on our product demo script and procedure, taking input from existing customers and sales prospects
- Capture and record the most common technical support questions on Graphite, and create tools or systems to categorize the and translate common questions into improved docs or educational materials
- Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture
What we're looking for
Life at Graphite
As a team, we're very aware of the systemic structural issues that have created inequalities for many communities, especially in the tech industry. We recognize that women and underrepresented minorities are statistically less likely to apply for a role that they feel unqualified for. If you are interested in this role but you're concerned about not meeting all requirements, we encourage you to apply anyway - we'd love to get to know you and see if there's a place for you here at Graphite!
Salary : $140,000 - $180,000
