What are the responsibilities and job description for the Technical Support Representative position at Graphic Products, Inc.?
Graphic Products is currently seeking a Technical Support Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!
Job Description:
- Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)
- Develop and maintain technical expertise in Graphic Products applications
- Assist customers with installing and using safety label printing software
- Log cases detailing requests for technical assistance and steps taken to resolve
- Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.
Other Requirements:
- Must have a minimum of one year technical troubleshooting experience in a call center environment
- A passion for working with people and customer service
- Ability to communicate well, including oral, written and presentation skills
- Intermediate knowledge of Microsoft 365 apps and services
- Detail-oriented self-starter, comfortable working independently and as part of a team
- Excellent time management skills, prioritizing and handling multiple tasks at the same time
- Bilingual (Spanish/English) applicants a plus
Pay/Hours:
- This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE
- The working hours for this position will be 8 hour workdays (M-F) with likely hours of 5:30am-2:00pm
Graphic Products is an Equal Opportunity Employer